TDECU Houston Westheimer Westheimer Rd, Houston

TDECU Houston Westheimer Reviews

• S

  Stephanie Quarles
  5

  Recently had an experience with two of the member specialists at this branch. What seemed to be impossible became possible. Between the Member Center Manager (Erica Brooks) and the Member Champion (Coraima Mellando), I was taken care of and they even helped me with fixing a problem I didn’t even know I had! Loved the service, communication, and professionalism. The team effort really made me feel like a valued member. Received great assistance at this branch.

  Response from the owner

  Thank you for your review Stephanie. This is what we love to hear from our Members. Please let us know if you need anything by emailing [email protected].

• J

  Joshua Young
  1

  ABSOLUTELY HORRIBLE SERVICE. Went in today on 3/4/2021 around 8:55am to be greeted by a young hispanic guy with a bland demeanor. Just simply wanted to deposit some money into my personal and commercial accounts. While I am explaining to him my intentions, he is sitting there and looking at me with a bland stare on his face as if I am the one working there. I am the customer making a deposit, I do not know the process. You could start the deposit any day now. I started to just take my deposit and walk out, but why should I have to drive all of the way over to the River Oaks or Sugarland locations just to get warmer and friendlier customer service? The atmosphere of this location is quite unwelcoming. I will certainly be following up with the management of this location. I think that I will just do business with the River Oaks or Sugarland locations until the Westchase location improves their atmosphere. At least the locations at River Oaks and Sugarland act like they are happy to have you as a member.

  Response from the owner

  Hello Joshua, thank you for this detailed feedback. We agree that the service at all the locations should be the same and we will be sending this to the management of this location. If you could provide us with your contact information at [email protected] or by calling 1-800-839-1154 we would appreciate it.

• R

  Robert Llizo
  4

  I always have a good experience visiting this office branch. As a matter of fact, I have never had a bad experience in any of the branches. Very good and reliable service. The only complaint I have is that in the Westchase branch on Westheimer, the ATM is no longer available outside, since now it is placed inside right before the main entrance, and is locked up after hours. I thought the whole point of an ATM is to have access to banking after hours if you need it. Whenever I need to make a cash deposit, I have to drive to another branch farther away. This is quite inconvenient for me, since this branch is the one closest to my residence. This is my only pet peeve. All else is more than satisfactory.

  Response from the owner

  Hello Robert, Thank you for your rating. We'd like to make it five stars next time! In the meantime, if there is anything we can do to serve you better, please reach out to us via email at [email protected] or via Facebook Message at: https://m.me/tdecu with any additional detail, your contact information, and the best time(s) we can reach out to you.

• l

  lydell grant
  5

  Yes I would like to express my experience I've been TDECU off of Westheimer with the bankers Kayla and Shen a they were so helpful and so very nice and very open-minded and I walked in with one intention and left out with them helping me out with intentions I didn't have so I would like to leave this comment on behalf of them helping me and being very very nice and generous as far as you their time and consideration thank you

  Response from the owner

  Great service and great people is what we are all about! We truly appreciate the kind words. Thank you for being a TDECU Member! - TDECU, Your Credit Union

• M

  M Bouquet
  1

  I came here multiple times with simple deposits, the waiting time is 30min to 1hour. To all please bring your lunch or sleeping bag, you are bound to wait for a long time for a simple deposit. I spoke with the manager regarding teller closure she said it was a covid issue and I see the lobby full with more then 15 individuals no social distancing, and you saying is a covid issue. I will no longer come to here, I will direct to Sugarland or Greenway.

  Response from the owner

  Hello , thank you for reaching out to us. We apologize for your negative experience and want to make it right. Our Members are our primary focus, and we strive to provide excellent service. We would like to know more about what has happened and look into the issue. We hope that your next experience with TDECU is much improved. Please reach out to us as [email protected] with any additional detail; we’d love to hear back from you.

• N

  Niomi Love
  5

  I’m really shocked of some of these bad reviews smh. People need to understand that this is a Credit Union Bank and they all are small banks. Please expect a wait time unless you go early in the morning. This is a very good bank and has great interest rates for kids savings. The manager is also very nice he came out to help and speak with us.

  Response from the owner

  This is what we love to hear from our Members, Niomi. Please let us know at [email protected] if there is anything we can do for you.

• a

  alex valdez
  5

  Finally my favorite C.U is open. Aquire about a loan, was given great feedback as well employee very knowledgeable and glad I came in to speak to my banker. Anyone seeking finacial advice, this is the place to come and apply for a loan as well be given proper advice.

  Response from the owner

  Thank you for your review Alex. If you ever need anything please feel free to email us at [email protected] or call 1-800-839-1154. Thank you for being a TDECU Member.

• M

  Monica Jovel
  5

  Coraima was very professional and efficient. I will definitely recommend TDECU for any banking services. She went above and beyond, that says a lot of from her as a team member of TDECU.

  Response from the owner

  Thank you for your review Monica. We'll be sure to pass on the feedback to Coramia and her manager. If you ever need anything please feel free to email us at [email protected] or call 1-800-839-1154. Thank you for being a TDECU Member.

• A

  Ayana Pratt
  1

  I recently joined and it has been a nightmare getting in touch with some to help me with my account. I opened a joint account for me and my husband and the representative I spoke, with after being on hold for 20 mins, told me she could not give me any information for his log in and transferred me to someone else. I’m still currently on hold, another 20 mins and holding. I wish I would have seen these reviews before joining because I would have went with a different one.

  Response from the owner

  Hello Ayana, Thank you for reaching out to us. We apologize for your negative experience and want to make it right. Our Members are our primary focus, and we strive to provide excellent service. We would like to know more about what has happened and look into the issue. We hope that your next experience with TDECU is much improved. Please reach out to us as [email protected] with any additional detail; we’d love to hear back from you.

• E

  Everett Hendon
  5

  Ms Coraima Mellado was very honest and really helped me out by guiding me through my loan process with no issue. She made my experience very easy and fast.

  Response from the owner

  Thank you for your feedback Everett, we'll be sure to pass it along to Coraima and her manager. If you ever need anything please feel free to email us at [email protected] or call 1-800-839-1154.