TCF Bank S Main Dr, Lombard

TCF Bank Reviews

• A

  Audrey Morris
  1

  I wish there was a zero rating! Worst customer service I have ever experienced , I went in there upset because I had been on the phone for an hour and no one answered the customer care line. When I called this branch they told me I had to come in in person to identify myself because they don’t identify customers over the phone. I will admit I was a little upset when I got there because of all the trouble I had to go through but instead of the lady deescalating the situation she was very rude! I told her I’d like to speak to the manager and she said she was the manager!! After a heated backwards and forth I told her I would like to close my account she said “go ahead and close it , I don’t care I am quitting I have already put my 2 weeks notice!” . Who talks to a customer like this! Anyway since Huntington took over I have been very unhappy with the services so I will gladly take my business elsewhere!

• r

  radiant 18
  1

  Today is Saturday August 22, around noon. There was no line but the service was so dry!!! Dry?? Yes, no Friendly greeting! The cashiers faces were so moody! It was like I entered into their houses without permissions. I was standing behind the counter in front of one teller, she said “can I help you?’ With a strong tone! TR:19 2254 not showing names on the receipt! I replied “am here to withdraw $1000.” She signed. It’s really make me felt uncomfortable. Like am borrowing her money! Well, the branch manager needed to do something about it though! Before you are losing all banking customers! Little things can cause hesitation and yes, I am questioning should I close my account or leave it open with tcf and give them another change!

• A

  Aimee Brooke
  5

  I've been with TCF for a very long time, but this was my first visit to the Lombard location. Ciji helped me thru what I thought would be a lengthy transaction with a smile and kindness the whole way thru! 😊 So kind that we will be switching our other accounts to TCF to bank in the future! It's lovely to encounter a pleasant person to help thru times of stress. Thank you so much Ciji 💓

  Response from the owner

  Hi Aimee, thank you so much for your positive feedback! We are glad to hear you had a great experience with Ciji. We appreciate the kind words, and hope to see you again soon!

• F

  Frank Rahman
  1

  Dina the branch manager was wonderful, handled by situation very professionally and efficiently. I was extremely wrong about this review I later found out they have not taken care of my account the result of that my ACH was returned 3 times. And every time I call TCF phone they say go to the branch and in branch they say everything is fine... This is a horrible

  Response from the owner

  Hi, Frank. Thank you for your positive feedback! I'm glad that you're a happy TCF customer!

• A

  Aatka Feroz
  1

  I would give this place zero stars. The tellers lack basic communication and personal skills. So much attitude and sass from the women there. It would be an insult to call them ladies. Ciji specifically, always went to her. But then she started having marital issues and she was projecting. Since then her behavior was completely unprofessional, not to mention her speaking about her personal life to customers. I've stopped going for over a year now and I hope I never, ever have to go again! Absolutely HATE banking with TCF because of this staff!

  Response from the owner

  Hello, Aatka it sounds like you've had a poor experience, I want to help! Please send us a private message on our Facebook or Twitter page, so we can assist you and continue the conversation. Thank you!

• E

  Eduardo Callanta
  1

  Takes to long just trying to get info on the lobby hours on Saturdays.

  Response from the owner

  Hello Eduardo. Be sure to review our branch locations and hours at https://www.tcfbank.com/locations, as we keep all information updated there. If you have further questions or would like to double-check on hours before you head out, call us at 800-823-2265, or send a message on our Facebook or Twitter page. Thank you.

• E

  Ed Smith
  1

  Very rude and makes big mistakes and will not Rectify it and tries to turn it around on you do not go to this Banks they're corrupted and the managers are rude the employees are on now aged and they don't write up their employees for making

  Response from the owner

  Thank you for reaching out to us, Ed. We appreciate your feedback, and your experience is very important to us. Please feel free to give us a call at 800-823-2265, or reach out to us on our Facebook or Twitter page, we're glad to discuss this with you.

• A

  Abbas
  5

  Gerardo you took great care of me, thanks!

  Response from the owner

  Hi Abbas, thank you so much for your positive feedback! We are glad to hear you had a great experience with Gerardo, and hope to see you again soon!