Superior Pawn & Gun and, Hampton

Superior Pawn & Gun Reviews

• C

  Chuck Ferguson
  5

  The knowledgeable folks at Superior answered my magazine purchase questions, with the same friendly service that I’ve come to expect over the last 3+ years. Mike will be stocking exactly what I need in the next week. Thanks again!! Chuck Ferguson

  Response from the owner

  Thank you Chuck! We appreciate your business!

• C

  Cierra Bastian
  5

  The staff here are always friendly and efficient! I go to this pawn shop because of the excellent customer service and fairness. I definitely recommend Superior pawn and Gun!

  Response from the owner

  Thank you Cierra!

• R

  Rose Davis
  5

  They are very friendly, cordial and professional. They help you in all aspects of your transactions. I LOVE. this place and their employees.

  Response from the owner

  Thank you Rose!

• D

  Don Adams
  1

  They say they close at 6pm. Drove all a long way there, and got there at 5pm only to be told, as I was simply walking towards the counter in a rude tone, that they aren't taking shooters. There was only one person currently shooting... Their prices on firearms are $100+ higher than they should be. Their used gun prices are the same price that the same gun usually sells for brand new. Even Bass Pro Sporting Goods, which is big box store just down the street, has better prices AND customer service than this hole in the wall dive. They are also in the ghetto, and seem to stay open by taking lowballing pawns from desperate low income people, and then turn around and sell the pawned item for 100-200 percent market. Avoid this place.

  Response from the owner

  Donnie we are very sorry you had a negative experience at our store. We strive to make Superior Pawn & Gun a friendly and welcoming place for our customers. If you are in the area again we hope mend this relationship and address these issues with one of our managers. Thank you for your review.

• B

  Billy Hurley
  5

  Customer Service was excellent and the deal were great.. Very nice and clean.. I even took my wife to look at DVDs and she was impressed.. We will be return customers..

  Response from the owner

  Thank you Billy! We appreciate your support! Hope to see you soon!

• R

  Raina T
  2

  I purchased a handgun from their online store. I purchased range time to get acquainted with the gun. The first experience on the range was fine, except for the extra long time it takes to sign in. It's not because of lines, it's because the guy behind the counter wants to chat you up. I really wish you could sign in, and move forward to the range. The chatting is really time consuming. This was my first reaction. The second time I went there, the range was open, but the older police guy didn't want to let me shoot. I guess he wanted to go home early, IDK. The range was supposed to be open earlier thst morning, but it was closed when I arrived. The stated reason was installing air conditioning. While I was there, I confirmed the range was going to be open layer that day. I was told it was. When I adobe, older police man, like I said, didn't want me on the range. He was overruled by someone else in the store. He was not happy, and showed it. I have never been assigned a lane before, but he "showed his dominance" that he had control over something, by mskingv me shoot on the lane he wanted me on. I did as he asked. As I was shooting, I chatted with a few people on the range, he didn't like this, and was looking at me through the window. He then, knocked on the window, he then came in the range. Totally inappropriate. The range was still open, but he wanted to leave. The next time I go, I had to endure a younger man behind the counter who wanted to chat me up, he even had the unmitigated Gaul to look in my bag to see what gun I was shooting, after asking me the same question. He tried to assign me a certain lame even though there was no one on the range. The excuse for this was, " We got a class coming" in fact, someone from the back came to the range desk to tell him to or r on a certain lane "because we got a class coming". I did not want to shoot to the right of anyone, because I have had shell casings eject from their weapon and burn my face. I explained this to him, but he wanted me on a certain lane. I went to the lane he wanted, but after setting up, he came back in the range, and wanted to move me again, because, "we got a class coming" mind you, this is the same excuse he used to put me on his preferred lane. Now that I was there, he wanted to move me again, for people who were not there, and, who, in my opinion, were not coming. He was way too close to me each time, and I didn't like it. So, as I continueto shoot, I feel some hit my ankle with a broom. Iturn around and one of their employees is sweeping up my shell casings. Talk about intrusive. Horrible. When I turn around, the guy behind the range counter has left the desk, and is at the window staring at me, while other customers are waiting to check in. I don't like this range. I am a black woman, and I don't like their treatment of me. When my range membership is over, I will not buy another. Their prices are high, and I don't find their interactions to be genuine. They assign lanes to certain people, while others choose their own. I don't like being starred at , like I'm a freak show. I don't want to be chatted up when I sign in. Just sign me in, and move on. Dont give me unsolicited shooting advice. Jst sign me in and move on. I have not seen any cultural diversity in their staff. One day I wore a save darfur hoodie, and my oerception is they have been treating me differently ever since. Darfur is the site of ethnic genocide. I don't like that, and have helped to reduce starvation and promote housing by purchasing those products. I perceive that I have been treated differently by the staff since I wore my hoodie. I have a year membershop, and I will use it. I hope they read this review and make some changes.

  Response from the owner

  Tess B we are very sorry you had a negative experience at our store. We strive to make Superior Pawn & Gun a friendly and welcoming place for our customers. We recently did some updates to the range to make our range more comfortable. If you are in the area again we hope mend this relationship and address these issues with one of our managers. Thank you for your review.

• J

  J.R. Welch
  5

  Very knowledgeable and helpful staff. Great range for the size at fair prices. Great selection of gear and a decent selection of firearms to purchase or rent!

  Response from the owner

  Thank you so much! We appreciate your business and are glad you enjoyed your visit!

• D

  Douglas Hackworth
  1

  Beware....if you buy a weapon there and find for any reason you want to take it back, they will only give you half the price. Even if it is brand new and you have not fired the weapon. To me, this is a very poor policy for a business that boasts great customer service on their web site.

• a

  amanda patterson
  5

  Awesome place. Worked with Jon—he really knows his stuff. If I were the boss I’d give him a raise or a free gun every now and then.

  Response from the owner

  Thank you Amanda! We will be sure to let Jon know that you appreciated his help!

• B

  Billy Smith
  5

  Bought my first gun and now my second gun from Superior Pawn the staff is very friendly knowledgeable great place to purchase and shoot your gun . Hope to see you there!

  Response from the owner

  Thank you for your review Billy!