Suncoast Credit Union US, Riverview

Suncoast Credit Union Reviews

• A

  Aladdin Ali
  5

  Great bank. I’ve been a member since 2016 and love it. Amazing customer service and knowledgeable staff.

  Response from the owner

  Thank you, Aladdin, for your 5-star review. We truly appreciate it!

• K

  Kelly Clem-Rickon
  5

  Excellent service! I was turned away at 4:10pm at the Ruskin Branch where I was rudely told I had to make an appointment to get my fully approved Auto loan completed. The loan department instructed me to stop by any branch and show my registration to complete the loan. Upset, because it was the only time I had this week, I had to drive to the Riverview Branch. When I walked in, I was warmly greeted by Brittany and Ariana was professional and went the extra time making sure all of the documentation was correct on my loan. She treated me like I was her top priority even though I was her last customer of the day. I listened as the two men working as tellers went the extra mile to help every last minute member with exemplary care, including me. It was everything I have loved about Suncoast Credit Union for twenty years. It felt like an entirely different bank than my three previous experiences at the Ruskin Branch. Thank you Suncoast for hiring quality people who care about the members.

  Response from the owner

  Thank you, Kelly, for letting us know about your positive experience at our Big Bend Service Center. We have shared your comments with the appropriate department so that our team members Brittany and Ariana may be recognized. Thank you for being our member!

• k

  kbam adorablejelly
  5

  Every time I come in here or call on the phone is a positive experience. All information is given to me, every worry is listened to and addressed. All my questions, and I ask A LOT of questions, are answered. Without hesitation or making me feel like I am asking a dumb question. This last time Brittany M helped me. Our conversation made me feel like a human, not just another account. Thank you so much Brittany. That meant more to me than you know.

  Response from the owner

  Thank you, Kayla, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Brittany may be recognized. Thank you for being our member!

• D

  David Ramos
  5

  Dana-Lise provided exceptional service in a professional, efficient manner. I am highly satisfied with the service I received at the Suncoast Credit Union on Big Bend and 301. Highly recommend!

  Response from the owner

  Thank you, David, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Dana-Lise may be recognized. Thank you for being our member!

• R

  Rachel Coronado
  5

  Customer service here is amazing. Was assisted by Miss Acevedo and she was beyond helpful. Definitely recommend this location.

  Response from the owner

  Thank you, Rachel for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Miss Acevedo may be recognized. Thank you for being our member!

• L

  Lynne mullen
  5

  Dana-Lise Acevedo excellent service. Very efficient , personable. Wonderful experience. Thank you very much !

  Response from the owner

  Thank you, Lynne, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Dana-Lise may be recognized. Thank you for being our member!

• V

  Vincent Giardina
  2

  Once again an angry mob at the ATM IBM whatever they call it not working as well as the standard ATM with the sign that has been on it for at least a month. I Called customer service number so they could report it. THIS IS THE 3RD TIME OUT OF 5 that it did not work!

  Response from the owner

  Dear Vincent - We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. We value you as a member and would appreciate the opportunity to speak with you to learn more about your experience. Please send us an email with your name and contact phone number to: [email protected]. Thank you.

• F

  Francis Maldonado
  3

  Great Bank in general but ridiculously slow customer service with no sense of urgency. Waited 20 minutes so far to speak with a representative and still no service. No one to greet you. You sign your name into a machine and then just sit. Definitely not a good first impression.

  Response from the owner

  Dear Francis - We set a high standard for ourselves and are truly sorry to see that standard was not met in your interaction with us. Please feel free to send us an email to: [email protected] if there is anything we can do to assist you. We have forwarded your feedback to our branch manager as we are always looking for ways to improve. Again, we truly apologize.

• J

  Jackie Donahue
  1

  I have had a pretty good experience overall with the bank but do not purchase their gap insurance unless you are the type of person who owns their vehicle for a long time. A rep from suncoast convinced me to buy gap but never told me that it was non refundable. I don’t own my vehicles for very long and just sold my car and now will not be refunded the prorated amount back for gap. I would of never purchased if it had been explained to me, I work in the auto industry and have always only purchased refundable gap policies. —————————— So I’m decreasing my rating to 1 star since the review team commented on here asking for my contact info... they emailed me to let me know someone would be in contact. And guess what?!? No one reached back out. Great service. I’ll be canceling my account this week.

  Response from the owner

  Dear Jackie, We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We would truly appreciate the opportunity to speak with you. Can you please send us an email to: [email protected] with your contact information? Again, we sincerely apologize.

• C

  Christopher Salicrup
  5

  Aside from the wait time for services that require an actual banker (it's probably because I never go to the bank anymore), some of the friendliest and knowledgeable staff around. I have been banking with Suncoast and this specific branch for a few years now, and I am very happy with all of my experiences. Refinanced several of my cars and many other opportunities to save me a TON of money!

  Response from the owner

  Thank you for your 5-star review. We appreciate it!