Sterling Federal Bank E 4th St, Sterling

Sterling Federal Bank Reviews

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  Jenna Scott
  1

  Just wow. Tomorrow morning I'm changing banks because they blocked my card last night on date night!!! And I was still in town and at my normal place we always eat but awhile back no one stopped my card when it was being used in California!!! And the best part is no one told me! And the money just kept building up because when your negative they charge you!!! I'm so done with this place! And there were so much to they messed up that I don't wanna ever talk about... I'm done with sterling federal

  Response from the owner

  Hi Jenna, Thank you for taking the time to leave a review. Although our fraud department tried to communicate with you on two separate occasions, they were unsuccessful. We want you to know that Sterling Federal Bank truly strives to meet all of our customers’ needs and it is unfortunate that this happened. If we can assist you in the future, please feel free to contact us.

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  Chris Casey
  5

  Sterling Federal Bank is a great organization to work with. My business was in need of help securing financing to survive the first wave of the Covid-19 Pandemic. I first went to the large national banks but ended up waiting weeks with no return calls, limited contact and a lot of dead ends. I contacted Michael Smith with the Business Banking Team and appreciated the personal service right out of the gate. His team of highly trained underwriters and customer service professionals helped me navigate the process and ultimately secure financing to keep our doors open, survive this ordeal. I can not thank Sterling Federal Bank enough. I highly Recommend Sterling Federal Bank to other small business owners that appreciate great customer service and do not want to feel like "just another number".

  Response from the owner

  Hi Chris, It is very important to Sterling Federal Bank to be here for our customers and communities. The COVID-19 Pandemic certainly has put strains on many local businesses. It is great to hear that our team pulled together in order to assist you and your business.

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  Lori Cortez
  5

  Sterling Federal Bank cares about their customers and truly wants to see their community be successful. I've seen bank personnel provide financial literacy seminars (free of charge) to local high school and college students; all the while never making it a pitch about banking with them. As a director of a local charity, they have worked with us to get the best rates for our investments and provided us with secure options in the time of COVID. Finally, Sterling Federal Bank's Employee Charity Challenge has given thousands of dollars to local charities who then provide critical services to our community. Thank you, Sterling Federal Bank.

  Response from the owner

  Lori, thank you and SVCC for all you do to help make our communities thrive. We look forward to continuing our partnership with you as opportunities arise.

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  Shaun Heuerman
  5

  Sterling Federal Bank is made up of an extraordinary group of bankers. Their knowledge and expertise and their focus on improving the community and their customers' lives are second to none. If you are not banking with Sterling Federal Bank, you don't know what you are missing. I highly recommend you find out.

  Response from the owner

  Hi Shaun, We really appreciate your feedback. It is always great to hear that Sterling Federal Bank and their employees are doing great things for our customers and communities. It is a pleasure working with you.

• A

  Alex Gaumer
  5

  Sterling Federal Bank has been absolutely fantastic to work with both personally and professionally. Ed Wolf and Becky Eberle have been wonderful helping us get our business established. We would highly recommend Sterling Federal Bank!

  Response from the owner

  Hi Alex, It is great to hear that we are meeting your needs and helping your business thrive. We look forward to a long lasting relationship!

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  charli bourgeois
  5

  My loan officer Angela Perna helped me achieve my dream of being a home owner. She was attentive and aggressive on my behalf. She kept in communication with me till the very end, i was never in the dark about my status. She went far and beyond for me and i appriciate that so much. The tellers here are so nice too, they talk to u like a human not like just a customer. Iv never had a bad experience here personally and iv ben using this bank for 5ish years now. Thank you ladies 🥰

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  Jodie Larson
  5

  Sterling Federal has been excellent in helping us transition some of our accounts for Rock River Hospice and Home. The staff is always willing to assist in any way from Commercial Banking to the Teller Line. We are extremely grateful for being selected as a recipient for the Employee Charity Challenge that SFB does annually.

  Response from the owner

  Hi Jodie, It brings great pride to Sterling Federal Bank to conduct the Employee Charity Challenge. We look forward to hosting this event each year. Thank you for all that Rock River Hospice & Home does and for your 5 star review.

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  Mike Powers
  2

  While the workers and such at SF are fine, I was unable to connect my account to the Robinhood app. Was told they have no clue whatsoever when anyone from SF could either.... On top of it all, ever since they changed their website recently, I've had an issue or two... annoying!

  Response from the owner

  We apologize that you are experiencing this issue. Our online banking system has multiple security features that prevents third-party sites like Robin Hood from automatically accessing your account information. However, most of these third-party sites, including Robin Hood, allow our customers to enter their routing number and account number and will then receive a “micro deposit”, which is a small deposit that must then be verified with the third-party. Our accounts can be linked to Robin Hood in this manner. Instructions are available on Robin Hood’s website. If you need further assistance, please feel free to give us a call and we will be happy to help.

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  Terry Wolf
  5

  Transferred our business accounts with Ed Wolf and have never regretted it. Great service and his support staff, especially Tygan Bausman, is wonderful!! Keep up the good work guys!

  Response from the owner

  Hi Terry, Thank you for your review. It is always our goal to meet our customer’s objectives. It is nice to hear that Ed and Tygen are providing you with great service!

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  Joe Segretto
  1

  My review of Sterling Federal Bank is not good. On Saturday the 13th of January 2018, I went there with my daughter to help her resolve a problem with her checking account. My daughter was a victim of mail fraud and her account was now negative and she did not have enough money to fix the problem. She felt terrible about losing the money and humiliated for falling for such a scam. I went with her with cash in hand to fix the issue and we would discuss her paying me back later. We sat down with the first bank representative who listened to my daughter and what had happened. The representative said there was nothing the bank could do; she needed to report the incident and pay back the bank. This is the first time I heard what had happened and realized the bank was partially responsible for allowing this fraud to happen. I questioned the bank representative and that went nowhere. We next went to talk to a supervisor, Cindy Rodriguez. Needless to say we heard the same thing from her. I told her that at this time we would not pay anything, until the bank except and paid for the portion they are responsible for. I informed Cindy that we would get a lawyer if necessary. Hearing this she brought in a man from management to listen to our problem. Now this is where I have the biggest problem with Sterling Federal our so called community bank. The man listened to what we had to say. He acknowledges that the bank may have some responsibility, but an investigation needed to happen first. Ok that sounds good, except my daughters account stays frozen. A paycheck had been direct deposited into her account, after the fraud had happened and would not be released. This “community bank” could not release any money until the investigation was over, even though the paycheck was after the event and they were leaving my daughter with nothing. Nothing to pay bills, eat, buy gas, ect. When I explained this to them the answer was “Yes that is correct”. So I cannot recommend Sterling Federal bank to anyone. I would recommend a larger bank who can afford to give back a few hundred dollars while an investigation happens. If you really want a community bank who cares about you, go to Amboy National Bank I have nothing but good experiences with them.