STCU: Newport Branch W Walnut St, Newport

STCU: Newport Branch Reviews

• T

  Tyler Speraw
  1

  The worst banking experience I have ever had!! I would give them an 1/8th of a star if that was an option. When I had an account I ordered 3 boxes of checks. I waited a while before asking ( figured covid slowed them down) turns out they didn't even order them, I closed the accounts a few days later amd wasn't reimbursed. I tried to cash a check and even though the drive through has a camera if you're not a "member" you have to wait inside because they want you on camera. Really??? The most ridiculous policy I have ever heard of.

  Response from the owner

  Hi Tyler. We’re sorry to hear this, and we’d like to get some more information to try to help. If you’d send an email to [email protected] we’d be happy to take a look!

• M

  Mark Newsom
  5

  There great every time I need anything they help me

• S

  Sno Catter
  1

  I am a small business owner of 17 years, I decided to move business and personal accounts to STCU after I was assured they could offer me the same business needs as my old bank that closed our local branch. First off they refused to give my 17 Year old business with perfect credit a line of credit to replace the one we had, the mobile app is terrible and constantly errors out when trying to mobile deposit from multiple different phones and carriers, They refused to raise the daily limit on the business debit card because apparently no business ever spends more than 3k per day, It has been a terrible experience since day one and has made running my business next to impossible. I am closing all my accounts and going back to my old bank. Thank you STCU for showing me how great I had it where I was.

  Response from the owner

  Hi there, we’re so sorry to hear about your frustrations. We’d like to look into this further. If you’re willing, would you send us an email at [email protected]?

• A

  Amanda Driver
  1

  It used to be nice place to bank, now it seems the tellers are rude. I am not impressed with the way they are doing businesss. They are definitely not invested in small town banking.

  Response from the owner

  We’re sorry to hear this, Amanda, and would like to look into it further. Could you email some details to [email protected]? Thanks!

• J

  Jackie Davis
  5

  Just opened accounts here after my bank of 23 years closed in my town. Everyone at STCU has been very kind and helpful.

  Response from the owner

  We're so happy to have you as a member! Thanks for your review Jackie.

• K

  Keila Wiese
  1

  Absolutely terrible customer service. All of the ladies I have "helped" me we're rude and did not answer any of my questions. Would not recommend.

  Response from the owner

  Oh no! We are sorry to hear about your experience with us. We'd like to look into this more. Can you send us an email to [email protected]? Thank you!

• K

  Kelly Miller
  5

  STCU for life! Best bank I've ever been a member of.

  Response from the owner

  Awh shucks, thank you Kelly. We love having you as a member!

• R

  Rebecca Lynn Nadeau DeBoer (Becky, Batty Becky)
  3

  Today the line for a teller was long-to the door. Took abit of time!

  Response from the owner

  We are sorry about that, Becky! We do our best to staff our branches to avoid long lines, including having on-call team members who move between branches when illness or busy days call for additional help. We know that even those backup plans didn’t help decrease your wait time today, however, and we are looking at what happened today to help minimize the issue. Thank you for letting us know, and please let us know if there is anything else we could do to create a five-star experience for you.