State Employees Credit Union Promenade Blvd, Santa Fe

State Employees Credit Union Reviews

• m

  michael bradley
  1

  Extremely poor service. Applied for auto online, which i was originally told i was approved. Went through the entire process with Monica (who was amazing). However as soon as documents were going to be submitted to me to sign, i asked for an extension on the auto promo, because i tried conplete by exp. Date with no call back. However as soon an Emilio (VP of lending) got my file he denys the entire loan, after the fact the i was specifically told and asked multiple times that the loan was approved. I called him multiple times with absolutely no call back. It wasnt until i called to the CEO about this that he decided to call me back, and still no apology or willingness to help me. I worked for this Credit Union for almost a decade and have been a memeber since i was teen, now 32. The fact that i was approved and out of no where denied for aomething that shoulf have been noted at the very beginning and not drown out is extreme poor service. Thanks SECUNM for allowing me to think i was approved and now late on my payment. And Emilio Atencio, for no customer service to speak of.

• V

  Vanessa Medina
  1

  Opened an account a few months ago and regretting it. They are not open on Saturdays making it difficult to get service for those of us who work M-F (they seem to be the only bank/credit union closed on Saturdays in Santa Fe now that I'm searching), their mobile app and online services always crash over the weekends so you cannot access your accounts or get help because they are closed, their mobile deposits have a limit of $1,000, and they have limits on how much money you are allowed to withdraw from your account in a day (I'm not talking about ATMs either). All of these issues make it very difficult to access your money. This would be OK for savings accounts since you don't want to pull out money anyway, but not checking accounts. So disappointed in SECU.

• T

  Tia Roybal
  1

  Closed on weekends so when the ef and I supposed to go? I work. Theres no one to help me on the phone. Plus they use Kasasa, if I wanted to support a big corporate checking company I'd go to Wells Fargo, I come to a credit union to support my community. Go to Del Norte Credit Union, they'll actually help and take care of you.

  Response from the owner

  Hi Tia, thank you for your feedback. We would like to share that while kasasa is a geared specifically toward local credit unions and we believe they are a great option for our members, we do also offer non-kasasa checking and savings accounts. You can learn more about those options here https://www.secunm.org/accounts/checking/regular-checking.html and here https://www.secunm.org/accounts/savings/member-savings.html. We also have a number of options to help you tend to your banking needs conveniently and easily at any time of the day. We have online banking, a free mobile app that allows you to deposit checks or transfer money, bill pay, and so on. You can learn more about those options here https://www.secunm.org/services/access-services. And, for those times when there's no substitute for in-person banking we do offer appointments so you can get in quickly and get on your way. https://www.secunm.org/contact/contact-us/schedule-a-meeting.html It's always our goal to make sure our members are satisfied and to help you manage your finances simply and conveniently. Thank you for your feedback and no matter what account or financial institution you choose, we appreciate your support for local credit unions!

• A

  Aaron Maez
  1

  I started getting larger payments for my vehicle without explanation so I called and was told I missed payments. I showed proof of my monthly payments and was then told they added insurance payments since I had no proof of insurance. I had sent it in my insurance company sent it in several times. We made several calls to a gentleman there and would not get a call back. We got on a conference call with the company and insurance company and thought we got it cleared up and was informed today they sent me to collections and dropped my credit score by 70 points. Bad business.. I owe you nothing my loan payment and this needs to be corrected ASAP

  Response from the owner

  Hi Aaron we're sorry to hear that you had this frustrating experience. We'd like to follow up with you and find out if the matter was resolved to your satisfaction? We value each one of our members and want to do whatever we can to help. Please contact us so we can follow up about this matter. Thank you for bringing this to our attention, and thank you for being a member!

• J

  Joanne Trujillo
  5

  Been a member for many years. Best credit union.

  Response from the owner

  Hi Joanne, thank you for the positive review and thank you for being a longtime member!

• R

  Ruth Duarte
  1

  Guy who works the teller is so rude. He acts like his making you a favor. First time I got to his teller I said hi he didn't even respond to me. I have gone several times same attitude with him. I hate going into the bank I gather use the ATM for everything. Today the ATM was out of service I had to deposit money. I got to the drive thru window waited 5 minutes then I press the call button he come up on the screen he yelled at me I"got" with a annoying attitude. He turn off the screen before I could tell to send me back my deposit. Press the the call button never came back on. 4 minutes I waited to get my receipt back. Never said thank you or anything. Worse customer service with this store. I have gone to the one At. Micheal's they treat nice.

  Response from the owner

  Hi Ruth, Thank you for your feedback and we’re sorry that you haven’t had a great experience at this location. We’re looking into the issue to see what we can do to improve. I also want to let you know that you can use our mobile app (State ECU Mobile) to deposit checks from anywhere or to transfer funds and check balances. Please let us know if there is anything else we can do to assist you or make your experience better. Thanks for being a member.

• e

  elkoholic elkoholic
  1

  Most horrible experience ever I spoke with four Representatives within the last three days trying to get a payoff quote from a loan. All four times I received a different payoff quote went to the bank to make the payoff and the bankers clearly couldn't figure out how to do it. I never have ever experienced trying to give somebody my money and they have a hard time taking it they tried explaining to me that there was a difference due to the words they use was "other things" the male supervisor clearly couldn't explain what other things were because I told him if it's more interest what is the exact dollar amount he was confused and could not. Finally after speaking with the fifth person somebody actually knew how to do math and we were able to get it done after 3 days and 3 hours on the phone.SMDH

  Response from the owner

  Thank you for bringing this matter to our attention. We strive to provide excellent customer service and appreciate the opportunity to improve our staff training so we can better serve you. We are looking into this further so we can remedy the issue. Thank you for your feedback, and thank you for being a member!

• G

  Georgia Romero
  5

  My auntie and I were running errands. Went to this credit Union I drove through the drive thru. I dropped the canister the manager sent out a young lady she retrived the canister. Thank you for your time and prompt service and great addutuidd13e2

  Response from the owner

  Hi Georgia, thank you for the positive review, it's our goal to go above and beyond every day to make our members' days brighter and to help each member build their financial future. From the little things to the big stuff, we're here for our communities! Thank you for being a member!

• R

  Richard Marquez
  5

  Erica Gonzales does it again! I just got a loan at SECU from my previous bank where I went from a 12.75% to a 8.540%! My other loan was for 5 years where this one us for 3 years a great savings. Nor only that my wife had a loan with a 33.15% vehicle loan where she refinance with SECU for a 4.890% she would have paid $469.00 just on intrest!!! Thank you so much Erica you are awesome and we highly recommend SECU for all you loan needs you won't be sorry!!!

  Response from the owner

  Thanks for being a member, Richard!

• L

  Luci Charmontt
  5

  I love this location 🥰🥰 Anita Vargas don't over draft simple as that .. their is rules no need to be petty about overdraft fees k bye

  Response from the owner

  Hi Luci, thank you for your great review we are happy to have you as a member and overjoyed to hear you are pleased with our level of service! 😁