St. Anne's Credit Union State Rd, Dartmouth

St. Anne's Credit Union Reviews

• d

  dezzy chamberland
  1

  Made a joint account with my wife so she can handle things while im away on business.yet 90 percent of the transactions are a problem where they need me there. That kind of defeats the purpose of a joint account

  Response from the owner

  Hello dezzy: someone will reach out to you for more information and to resolve. We appreciate you banking with us and have a nice weekend.

• A

  Ace Roberts
  2

  I applied for a a home equity line of credit .I had specific question on my property . The woman in charge was called and at great length said my request could be done but it has stipulations. Three weeks later a woman called me and said it was possible to do what I wanted. At the end of conversation she said that my request wasn't possible .I went to the Dartmouth branch and talked to Lita . She loud and rude. She talked in circles and all around the truth over and over she tried to not answer my questions. At the end she admitted the that her employee lied to me.i told her I wanted an apology she said she was sorry about the miscommunication but that's all.

  Response from the owner

  We are sorry about your experience and we are looking into the matter and will be in touch, if needed.

• A

  Aurora White
  2

  I called about a check, I had deposited by the mobile banking app, explaining that it disappeared from my online records. I told the woman that though I had deposited it on Friday after hours, I knew it would take a couple of business days. I was concerned with the fact that the app had placed the deposit as “accepted “ on Sunday but when I looked on Monday it was no longer there. I would have expected it to say “pending “ or “rejected”. I asked her if it was a bug in the app or had just not gone through. She told me that I would get it by Wednesday. Usually I would think that means before or on Wednesday. But it is Wednesday (7:30 pm) and I have not received it. I do not think she even bothered to look at my account to see if it had gone through. Since they have moved I have been disappointed in their customer service and employees that speak with a little too much attitude and insincerity in their voice. Starting tomorrow morning I will try my luck with another bank.

  Response from the owner

  Dear Ms. White: Thank you for your feedback. I’m very sorry to hear you had an unsatisfactory experience with us. We have addressed the staff about the customer service issue, but when I personally reviewed your account history, the mobile deposit ($384) you made after hours on Friday, June 15 was deposited into your account on Monday, June 18 (with a two day hold) making the funds available on Wednesday, June 20. I’m happy to review with you if needed as we try to work with our members to understand their needs. We do appreciate your business. Please let me know if I can help in any way. (Karen Skinner, VP of Operations and Compliance 508-324-7336)

• H

  Ham Souza
  5

  Had to move some money and Lisa was very helpful and polite. Thanks again .

  Response from the owner

  Thank you for banking with us!

• H

  H Tavares
  1

  Slowest moving line I've ever been in at any bank/credit union

  Response from the owner

  We are truly sorry to hear about your experience and wait time. Our service was limited due to COVID precautions but now our branches are fully functioning. We appreciate your patience and thank you for banking with St. Anne’s!

• J

  Joao Tavares
  5

  The best thing I did was opening a checking and saving accounts at St Anne's. Uauuuuu. No charges. No dramas. Very happy.

  Response from the owner

  Hi Joao, thank you for your five-star review and for banking with St. Anne's!