Smart Financial Credit Union Farm To Market Rd, Magnolia

Smart Financial Credit Union Reviews

• V

  Vance Hale
  1

  Run the other way! The people that work here only see you as a number not a customer. I don't have the patience to go into detail but because of a mistake and absolutely no follow up on there end, I somehow ended up having my house insured by two insurance companies brokered through these folks. I didn't find out about that untill my escrow account went way negative because of the double insurance billing. I will eventually get a refund but now the low escrow account has impacted my monthly mortgage payment, it's increased a few hundred dollars a month. This is the last time they will have any of my business.

  Response from the owner

  Vance, We regret that you had this experience. We always want to make it right when a member or Smart Insurance Group customer encounters such problems! Upper management looked closely at your situation and saw that you have already spoken to an agent about this. Although this appears to be an error on the part of your previous insurance carrier, we want you to have positive experiences with us going forward. Thank you for bringing your concerns to our attention.