Simplist 7th Ave, New York

Simplist Reviews

• B

  Brian Traudt
  1

  Terrible experience. Selected a rate with no points. Then, when I got the estimate it came with points. I told the account rep to lock in that rate although I wasn't happy about paying points. Then was told an hour later that the points would be even higher for the same rate. I've been buying houses for 20 years and have never had a mortgage broker move the rate in the same day let alone two different times. Shady.

  Response from the owner

  Hi Brian, unfortunately there has been significant rate volatility in the last few months which have caused loans to be repriced several times a day in many instances. It has been the worst bond market in over 30 years. We try to move as quickly as we can to lock in borrowers once they are ready to move forward. However; sometimes we can literally get a reprice in the middle of the day unexpectedly. This is what happened with your loan request, We tried to do the right thing by offering a discount to honor the rate you agreed to lock in, but we could not get a hold of you. Sorry that you had a less than pleasurable experience. We hope you will give us another chance.

• B

  Boss Vibes
  2

  trying to talk to someone but no body answer the phone

  Response from the owner

  Hello! We're sorry you had trouble reaching us. You can schedule time to speak with a licensed loan expert here: https://www.simplist.com/schedulecall

• D

  D G
  5

  My previous lender for my first home was a known corrupt institution so purchasing my second home in a different state with different rules & regulations was very nerve-racking because the ordeal I went through previously had me scarred. We applied to about 8 different lenders in our probationary period and Simplist was the first and the last. Simplist beat all of the competitor's rates and fees, but most importantly it was Jonathan's repertoire and honesty that really sealed the deal. He made this process so smooth, fun & I have no doubt in my mind we made the right choice. He was aware that we were comparing other lenders. We told him that we were debating whom to choose. The others provided less information to not waste their time which is understandable, but not Jonathan. He was consistent knowing the whole time that we may not end up with him, but he treated us with the same respect. He kept being fully detail-oriented and never pushy or trying to persuade us in any direction. He focused on his role & his exceptional customer service. I just knew in my heart he was the one. Jonathan truly goes above & beyond and there really aren't words to express my gratitude. Also, I can be a very demanding client. I do not expect people to cater to my requests day and night because everyone deserves their personal time, but he literally would give us updates at like midnight and we're all on different time zones lol! Everytime Jonathan sensed hesitation or concerns which he seemed to pick up on all those subtle cues in our voices over the phone (which really impressed me how well he could read us as we have never met). He went into beast mode. He will find out the answer to anything you are questioning and get back to you pretty much immediately. He also broke down the closing documents in a way that it made sense to us because that stuff is like a foreign language to me. The sellers changed our contract last minute so we basically had a day to finalize everything and Jonathan and Simplist got everything down in a couple hours. We went to the title company already fully informed knowing all of our loan details. On a personal note, it is very hard for me to personally trust people, but we built a business relationship with Jonathan that has exceeded any I have ever had. He proved himself with his actions and he loves what he does. You can tell the passion he has for his job and for helping people. He was always looking after our best interests. I never questioned his integrity. He has a lovely demeanor and he makes you feel very comfortable. He is a very kind, personable, patient, funny, sincere, genuine soul and if he is your loan officer. You are lucky to have him because people like him are rare. I will always highly recommend Jonathan Scott and Simplist Mortgage. Denise G