Service First Federal Credit Union E 10th St, Sioux Falls

Service First Federal Credit Union Reviews

• A

  Artur Volkotrub
  1

  Been a member for sometime now, but only recently started having issues here. Multiple fees incurred on my account due primarily to issues with their mobile banking not accepting my checks for mobile deposit. Don’t really care about the $30 dollar fee (although it wasn’t my fault in the least) but it took about 3 weeks to get Absolutely anyone to respond to my repeated inquiries as to whether they could waive my fee. They didn’t. I tried mobile chat on their app, and a “Wayne” was supposed to call me back on multiple occasions. Only after repeated phone calls was I informed my request was denied (with no notice to me). Finally Jami at least had the decency to call me today and explain things. Will probably be switching credit unions - your whole selling point is customer service and no fees and this experience is a bit too reminiscent of wells fargo for my liking.

  Response from the owner

  Artur, we are sorry to hear about your experience. We value member feedback and would appreciate any further feedback you could provide be emailed to [email protected]. Thank you for your membership.

• B

  Brian Risty
  1

  Bc of there hours change to 430. I'm unable to go to the bank bc of my work sced and unable to leave for my lunch. I explain my situation and she told me it's not there fault of the hours and ppl come on lunch break. So now we have to work around eating food to serve them !!!!

  Response from the owner

  We value our member feedback and appreciate you contacting us about your experience. While our hours are 9AM-4:30PM Monday through Thursday, we are open from 9AM-5:30PM on Friday. We are also open on Saturday from 9AM-Noon. We also have a Mobile App or Online Banking where you can access your account 24/7, deposit checks, transfer funds, and more. In addition, we offer over 85,000 surcharge-free ATMs. If you have any additional feedback, please contact us at [email protected]. Thank you for your membership.

• A

  Ashley Markley
  1

  Told me I was approved for loan and that all I needed to do was find a car. Found a car, then they told me they had to redo my loan application because I had moved. Told me I needed a copy of my lease agreement, my last two pay stubs, and a few other documents that would take me weeks to get. I have banked with them for years, have a credit score of over 800 but apparently I was a risk for not making a $175/month car payment. Went to Sioux Falls Federal and they were able to help me out right away!! Long story short I’m switching to Sioux Falls Federal Credit Union for all my banking needs now.

  Response from the owner

  Ashley, we are sorry to hear about your experience. We are going to have Angie reach out to you or you can call her at 605-274-9133.

• B

  Broderick Carver
  5

  Just started banking there 3 months ago. My credit was terrible helped me fix that. I needed a new car helped me get that. I needed a bank accout (because everyone says everyone neededs a bank account (common myth)) and they got me set up with one. Overall I got all the services I needed with a great amount of help and information

• J

  Jennifer Larson
  5

  We’ve been with Service First for decades! Very nice staff! Always great to work with for loan assistance! Always very professional and answers any of our questions thoroughly!

  Response from the owner

  Thank you, Jennifer!

• S

  Susan Bliss
  5

  Ive been banking with service first for years now. I canot say that i have ever had a bad moment with them. They have helped me through hard times.and turned them into good times. Everyone ive met that works there over the years have been upbeat and courteous. Kudos to you all.

• S

  Shareem Jones
  1

  I liked this place for this most part other than when it’s time to pay my loan it’s annoying and inconvenient for me. They used to charge me $5 to process a credit/debit card payment now they are charging $10 suddenly. It’s already pesky because I live in another state and now they want to charge $10.. that’s very unreasonable for their customers and they are a credit union they are supposed to be helping people not charging ridiculous fees and making it inconvenient when it comes to paying them!

  Response from the owner

  Shareem, someone will be reaching out to you to discuss some other payment options that are available.

• D

  Donna Moeller
  5

  Very helpful with are loan. Got a good rate. We been using this credit union for a long time. We always got a good rate

  Response from the owner

  Thank you, Donna!

• T

  Tim Bai Li
  5

  Never have a problem with them. Always a great experience to work with them. Best FCU I've been here in Sioux Falls!

• W

  WatTheDeuce !
  1

  Worst bank in the Sioux Falls area by far. They are predatory and will take advantage of you in any way that they can.