Self-Help Federal Credit Union Mission St, San Francisco

Self-Help Federal Credit Union Reviews

• n

  nacionalismo mexicano1
  4

  I recommend this Bank. But THEY DO NOT HAVE SATURDAY AND SUNDAY SERVICES. AT ALL . NO LIVE CUSTOMER SUPPORT BY PHONE ON SATURDAYS OR SUNDAYS. deal with your problem until normal days. remember it's not a bank really it's a credit union bank. Their service is excellent. They always be trying to give you the best. You can open a Bank account with $25 dls and it's $5 monthly fee. Not bad. They will offer you all kinds of goodies. ( Plans). From secured credit cards. To personal loans or loans to buy a home. At very low interest. One of the best banks to invest your money. Try them some time. Give me like if you agree with me. disclaimer.. I DO NOT GET MOMENTARY COMPENSATION TO SAY GOO STUFF ABOUT ANY COMPANY If you can see must of my reviews are about companies and their bad behavior. Thank you.

  Response from the owner

  Thank you for leaving such a nice review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. We look forward to serving you again in the future.

• D

  Devall Porter
  5

  Very professional and understanding and excellent customer service 👏 👍 👌 😀

  Response from the owner

  Thank you for such a positive review. We look forward to serving you again in the future!

• J

  Jorge Oseguera
  1

  Very unprofessional, went in to open an account they had me sitting down for about 10 minutes then they tell me that I have to go to the tellers for the account. Now I have to wait in line for the teller to help me that’s another 10 min finally it’s my turn I walk up one of the tellers is about to help me but the second teller tells him that he can’t help me because they are extremely busy and that I would have to come back another day and all this happened around 11 am. I would not recommend this place to anyone.

  Response from the owner

  We are very sorry you experienced less than stellar customer service from us.  This is not our usual standard of excellence.  Please private message me at [email protected], and I would like to personally put you in touch with our branch manager to try this process again.  We hope you will give us another chance.

• s

  scott hernandez
  5

  This has to be the best credit union I’ve ever set foot in. This is the example credit union that is there to help, serve and better the community. Their programs speak for themselves especially if your new to the credit world😎

  Response from the owner

  Thank you Scott for the beaming testimonial! It is always our wish to provide excellent service for every member. Be sure to let us know how we may continue to serve your financial needs.

• L

  Lawrence Mcdougal
  5

  I have been banking here for almost 2 years,basically I am satisfied, just wish I could get a loan for Christmas.

  Response from the owner

  Lawrence, we are incredibly grateful that you took the time to leave us this review. We are currently offering a holiday loan. More information can be found on our website (self-helpfcu.org) and all of our branch staff is more than willing to assist you.

• N

  Nader G
  5

  Always had excellent experience when dealing with this branch. Very friendly and professional. Thank you!

  Response from the owner

  Thank you Nader for the great review! It's always a pleasure to serve our members.

• D

  Danny Castillo
  2

  Everything was fine before until when I asked them for a statement as a client they were buying me $ 5 dollars for each one and $ 25 dollars per hour when I asked wellsfargo quickly they gave them to me if I paid nothing .. that's why I'd better retire ..

  Response from the owner

  We are sorry to hear that you had a bad experience. Our employees work hard to meet the needs of all of our members. Please contact our member services team at 877.369.2828 so we can directly address your concerns.