Self-Help Federal Credit Union Tenaya Dr, Modesto

Self-Help Federal Credit Union Reviews

• j

  jeannie Sanchez
  4

  This bank has a friendly, helpful staff. This Credit Union gave me my first car loan during one of the toughest times of my life. I get paid to keep my money in this bank, unlike others that charge fees. It is a quiet place to bank and without all the Hussle and fuss. I wish they would have more hours to do business with.

  Response from the owner

  We are incredibly grateful that you took the time to leave us this review. It’s members like you that make our job wonderful. We look forward to serving you again.

• v

  victor garcia
  5

  The tellers are always pleasant and helpful. My favorite part is no overdraft fees!! It's a small branch so don't expect all the conveniences of the Big Banks. Has been great for my basic needs.

  Response from the owner

  Thanks for the compliment, Victor. We appreciate your taking the time to share your experience with us.

• M

  Mary Jo Donaldson
  1

  If you are looking for mortgage loan steer clear of this place. There is no reason that a lender working in today's market shouldn't be able to close a conventional loan in 21 days. Not only can they not close a loan in 21 days, they can barely close a loan in 40 days. After a 2 year roof certification was provided (which oddly had to be paid for prior to close of escrow) and a report showing that the roof had over 5 years life expectancy (apparently one of there conventional loan requirements) this lender held off on sending out the initial closing disclosure (which has to go out 3 days prior to close of escrow by law) because the earlier dated roof report stated that there was debris (leaves) on the roof and the lender stated that she needed a report showing that it had been removed. Having a lender like this doesn't only add stress to an already stressful situation but can actually cause your deal to fall through. This lender needs to get out of the lending industry and move on to a different industry that doesn't require any communication because it definitely is not her forte.

  Response from the owner

  Mary Jo, we are extremely sorry to hear about this, and even more sorry to disappoint a member. We value your feedback and will work to make sure no member has a similar experience going forward. Please contact our call center at 877.369.2828 so we can directly address your concerns or visit our website and send us and email with details of your issue and we'll be sure to give you the service that you need.

• J

  Jose Valles
  1

  I been trying to talk with someone in this bank for days now, but it seems that the phone service is broken, is the typical press this number for this option, press this number for that option but once you get connected to talk to someone all you can hear is a recorded voice saying: "your estimated time is 1 minute" they made me wait for one hour hearing that annoying recorded message over and over and no one ever answer the phone, I really hope someone from the bank read this review and do something about their broken phone service! And that's why I give this bank a one star review

• N

  Nikkkooo G
  1

  WOW HOROBLE!!!!! UNPLEASED. The guy I spoke with was completely unprofessional on the phone & made it seem as if it was my fault for a non authorized transaction instead of providing me with better information on how to help me as a customer! This is my money & id like to feel safe not blamed for! He was very very rude.

  Response from the owner

  Stephanie, we apologize for your unpleasant experience. It is not a part of our work ethic to leave you with a bad experience. Always ask to speak with a manager or supervisor, if you find you're not getting good service.

• F

  Fred Warchol
  1

  A lot if problems with this bank. Haven'tgot the time to go all if then. Don't trust them

  Response from the owner

  We're sorry you've had so many problems with our service. We truly hope you find happiness with your next financial institution.

• J

  Joeangel Hernandez
  4

  I enjoy being served with a smile 😊 Everytime I go into Self help I get that treatment

  Response from the owner

  Thanks Joeangel! Members like you give us a reason to smile.

• S

  Saturnino Yepez
  2

  Not open on weekends and ATM has been boarded up for a while now.

  Response from the owner

  We apologize for your inconvenience. The issues with the ATM are being addressed. As for closed each Saturday, we realize it's not the most convenient choice for everyone.

• 9

  90sBaebee
  1

  I've been calling and no answer. Why can't they just have someone answer instead off a machine. !!!shm. 👎

• A

  Agripina Sandoval
  5

  Breanda ríos help me with my questions thx