Security Bank of Kansas City Ward Pkwy, Kansas City

Security Bank of Kansas City Reviews

• R

  Rich Wiggins
  5

  Rameshia Lunn at the Ward Parkway branch went above and beyond to help our family with accounts involved in a trust. We are so grateful for her tenacity and assistance. She is pleasant to work with, informative and understanding. Can't say enough good things about our experience.

  Response from the owner

  This is exactly what we like to hear, thanks Rich! We'll be sure to let Rameshia know she's doing a good job for you.

• R

  R B
  5

  Wonderful, experience love working with the staff at the Ward Parkway Branch. Deborah Wade is a very good business partner and has made my job much easier through our working relationship.

  Response from the owner

  Thanks R B. We'll be sure to let Deborah know she's doing a good job for you!

• J

  John Prins
  5

  Meshia was easy to work with ,efficient and effective with all the questions, issues, and priorities That were needing to be accomplished. Great service!

  Response from the owner

  Meshia has a lot of fans! We'll be sure to let pass along the compliment. Thanks John!

• A

  Anna Pierson
  5

  Everybody was so friendly! Meshia was so helpful and kind. I love coming to this bank.

  Response from the owner

  Thank you so much Anna!

• P

  Paul McGovern
  5

  This bank us very helpful and friendly. Always will to help with any thing I need and always smiling.

  Response from the owner

  That's what we like to hear, thanks Paul!

• J

  Joshua E
  1

  My parents are small business owners and had to switch from plaza loc. To ward parkway. Since then, my parents have not had a single transaction go smoothly. this banks management and customer service is down right hostile, rude and disrespectful at every chance. On top of all of that, the security guard thoroughly creeped my girlfriend out by unashamedly staring at her the entire time she was in the building. Not to mention the numerous times that me and my parents have been harassed by the security there as well.

  Response from the owner

  Joshua, we are very sorry you and your family have had negative experiences at our Ward Parkway branch. We value your feedback and invite you to contact the regional manager for that area, Tricia. You can reach her at 816-251-4450. We strive for superior customer service and welcome any opportunity to improve.

• U

  USA1
  1

  I suggest the customers using this bank utilize other banking options because this business is NOT customer friendly and the tellers are inappropriately handling customer service.

• c

  caleb kangas
  4

  Poor customer service. It always amazes me how little these tellers want to do here! I give checks to deposit with the deposit amount on an envelope. They refuse to fill in the amount on a deposit slip and then and then ask for photo ID to look up my account. The checks all have company name on them and say deposit only. No need to make me jump through all these hoops ladies! I’ve been coming here for 8 years. Time for a new bank. Edit: bank manager called Day after I posted this review. He apologized for the poor service and said he would talk to his tellers about it. He even offered and sent me deposit slips at no charge to help speed the process for the next time. So while I gave an initial 2 star I have revised to 4 star. They worked to fix their poor service and I appreciate that! Thank you.

  Response from the owner

  Caleb, I am sorry if it seemed like we were making things difficult for you on your recent visit. I’m sure you can understand our staff members have certain procedures they must follow in order to protect your account and your money. If you don’t mind, I will have our Branch Manager, Marlon Caw, get in touch with you to clarify our procedures so we can resolve any misunderstandings.

• s

  shaun hayes
  5

  Great experience and service with Rameshia Lunn.

  Response from the owner

  Thanks for the review Shaun! We'll be sure to share this with Rameshia!

• N

  Nasser FN
  1

  Worst experience ever. They ask for social security number even though I’m an international student. I felt the manager displaying passive aggressive behaviors and felt disrespected so I got out. She seemed a rude person who wants to get rid of customers with bunch of excuses.

  Response from the owner

  Nasser, so sorry you had negative experience at one of our branches. Marlon is the branch manager. Please give him a call at 816-251-4482 to discuss it. We value your feedback and look at it as an opportunity to improve.