SECU Credit Union Mt Hermon Rd, Salisbury

SECU Credit Union Reviews

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  Logan Smith
  5

  I held an auto loan from SECU with my ex, so when I got a new car, I applied for financing through SECU again. They made it incredibly easy. Applied online, emailed copies of documents, walked in the next day to pick up my check. I worked with Holly in the Salisbury branch and she was great! She asked tons of questions to make sure I was set up perfectly in a way that made sense for my needs. Overall a seamless, pleasant experience!

  Response from the owner

  Hi Logan, I'm so glad we were able to make this process seamless for you! I've absolutely passed your kind words on to Holly and her team. We're so happy to have you as a member. -Linda

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  Rendalynn Simpson
  1

  Paperwork that was submitted two years ago was missing. Why? Couldn't do anything necessary for us to be there. What a wasted trip. Need a loan because my husband has been out of work since December. Hard hearted female dog.

  Response from the owner

  Hi Rendalynn, I'm so sorry to hear that you were unhappy with your experience with us. That's not how we want our members to feel. I've asked someone on our team to reach out to you to get more feedback, see what happened, and see how we can make things right. -Linda

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  R3B3LMD
  1

  (My big issues lack accountability, customer service, ease of use, and being able to pay my credit card) This use to be a good credit union my opinion has changed here over the last few months. I have been with this Credit Union since 2012. They where one of my first and my first credit card. About 2 years ago they decided to computer tellers that are not local employees but outsourcing the jobs to a different location outside of the local market where the branch is located. Since then my account had its automatic alerts turn off and lost about 60 bucks from fees. I had no idea money was coming out. Which okay that’s my fault but still should of been being alerted money was coming out. The credit card is my current issue with not being able to pay it on there website if it’s not their checking or savings account. On top of hat found out that my auto pay had been turn off mind you I have had the account for 6 years and during a system overhaul couple years ago it appears it deleted my auto pay account. So I was almost late on a payment and to make a payment I have to call in and wait on the phones and hope they don’t hang up on me during transferring to the right department because none of the departments in the option list can take external accounts. I was suppose to be called back never happens by two different employees. Do what you want with this information but to me this is a terrible run credit union.

  Response from the owner

  Hi there, I'm sorry for the delay in replying to this and so sorry you've had this kind of experience. That's not the way we want our members to feel, and we want to make the payment process as easy as possible. If you'd be open to talking more, I'd love to find out more about what happened and get your feedback on areas we could improve, especially with the credit card payment process. If you're open to that, please drop me an email at secucommunications (at) secumd (dot) com. -Linda

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  Jordan MacKenzie
  1

  This Bank and branch have no concept of loyalty or customer service. I have had most of my personal accounts as well as all of my small business banking here and have learned some hard lessons of what true incompatensy look like . I have never been so disgusted by non responsive behavior from both the branch and also called higher ups before in my life. Not only has my money been held with no response from the bank but after the bank missed my appointment there has been no effort to make up for wasting my time. I am now over a week with no response as to me being able to pick up my money that I pulled form closing my accounts. It has also come to my attention that my accounts were not closed properly and no one who works for Secu is able to answer questions as to what happened. Now my funds seem to have been misplaced rather being released to me with properly. I would truly look at all other options to avoid any headaches in the future. I've also tried to lodge a complaint to the corporate office and the office does not have a working phone line... super unimpressed

  Response from the owner

  Hi Jordan, I'm so sorry that you had such an unpleasant interaction with our branch. I would love for the chance to talk to you to find out more about what happened and to get your feedback. If you'd be open to talking, please send me an email at secucommunications (at) secumd (dot) com. -Linda

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  Norma M
  5

  I love banking at SECU. However, I didn't know the hours of operation so I Google them, only to find conflicting information. When you first look at the information that comes up it reads Drive thru opens at 8am, but after really searching and reading older posts I see they open at 8:30 am. This needs to be updated. I sat in the line 30 minutes waiting for them to open. If this was updated I could have planned my arrival better. Please update this.

  Response from the owner

  Hi Norma! First of all, thank you so much for taking the time to leave a positive review for us. It means so much! Also, I appreciate you pointing out the discrepancy in our hours online. Our team is changing that as we speak, and I'm thankful to you for bringing it to our attention. -Linda

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  Linda Holland
  5

  Before the pandemic, I was in a real jam as I was unaware my time of home equity to borrow from had expired and I had made out a check from it for a large amount to pay bills. When I discover checks were bouncing I went immediately to SECU and a loan officer assisted me immediately and assisted me with an immediate individual loan and arranged for renewal of my home equity service. She was most understanding and efficient in helping me with a critical problem! Thank you SECU!

  Response from the owner

  Hi Linda, thank you so much for taking the time to leave this wonderful review! I've passed on your kind words to our lending team. We're happy to have you as a member! -Linda

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  Mark Swift
  3

  Overall I'm pleased with being a SECU member, however there are some negatives to its service. First of all, they no longer have tellers in this branch, all are video tellers from Baltimore or somewhere like that. Loan officers and other bank services still have people though. Also, I am on a joint account with my wife but she cannot view the mobile banking with her own login because she is the secondary owner on the account.

  Response from the owner

  Hi Mark, thank you so much for your feedback. Your wife should absolutely be able to view your joint accounts via mobile banking with her own login information, so I'm not sure where the problem is. If you'd be open to talking, we'd love to take a look into your account to see if there's an issue with the log in so we can fix it, and she can view the account properly. Please send an email with your contact info to secucommunications (at) secumd (dot) com, and we'll make sure everything is fixed! -Linda

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  Jared Blackmire
  1

  Was having an issue with a check I was depositing after not having any issues depositing another similar check and now customer service says they have no way of getting ahold of this branch!! WHAT?? They said they tried calling and just got a voicemail!! How is it possible that someone at corporate or customer service has NO WAY of getting ahold of someone in this building to verify information. Now I have to potentially wait a week to have my money available from a WELLS FARGO check I deposited. Not personal, but A Wells Fargo corporate check. I can’t wait to rip every penny out of this bank that cant even communicate efficiently within its own business structure. It does not pay to keep money local people!

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  robert edwards
  1

  Terrible online support. Can’t even pay a loan from an external account. I pay my bills a portion every week. And I was told I have to call or visit a local branch to make payments from an external account. So I now have to call and wait on hold for forever each week to make a payment or go to the local branch every week. Fix your online system. It’s terible

  Response from the owner

  Robert, thank you for your feedback. We have good news! We are currently working on this online payment functionality and should have it ready for members by Summertime. In the meantime, here is another number which will put you in touch with a Member Associate - 800-879-7328. Please let us know if there is anything else we can do to help and thank you for being a valued member. We do appreciate it.

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  Raymond Kellar
  1

  45 years ago SECU was an efficient, well-run operation. Today - AWFUL. Perhaps this organization has gotten too large to handle telephone calls (been on HOLD for 25 minutes). Insurance forms don't get handled for mortgage services. I hope the Board of Directors reads these comments. Changes need to be made.

  Response from the owner

  Raymond, thank you for your feedback. We are sorry you have had this experience. Waiting 25 mins to talk to someone is frustrating. To reduce your wait time, we wanted to provide you with another phone number - 800-879-7328. Thank you for being a valued member, we do appreciate you.