SECU Credit Union Plumtree Rd, Bel Air

SECU Credit Union Reviews

• R

  Rudy Boatswain
  1

  Do not put your money in there or conduct any kind of business with this place you will regret it. During the pandemic they were offering deferment on loans. They did not allow me to make a payment . fast forward a few months latter the loan reaches its maturity date ,they reported it to the credit bureau as late . call them they refuse to make the correctios now I am down over 40 points on my credit score for something I never wanted or asked for

  Response from the owner

  Hi Rudy, I apologize that we are only just now seeing your review. I'm so sorry that you had this experience - that's not how we want our members to feel. I'd love for the chance to have someone from our team reach out to you directly and look into what happened, and see how we can make things right. If you're open to that, please send an email to secucommunications (at) secumd (dot) com. -Linda

• J

  Jus Living
  1

  Only one video teller kiosk in drive thru. Always long lines. Lobby closes extremely early. If you work a 9 to 5 you never can get into the main lobby cause they're closed. TD bank here l come.

  Response from the owner

  Hi there, I'm so sorry to hear you've been experiencing long lines. While our lobby hours do close at 5pm, we now have a Virtual Financial Center where you can schedule a virtual appointment with a teller at your own convenience. https://secuvirtualcenter.org/ -Linda

• N

  Nicole Young
  1

  I applied for a car loan through secu and was approved, got the check went to the dealer ship and bought a car...3 weeks later I get a call from secu saying my loan was declined AFTER IT WAS APPROVED. The staff is absolutely NO HELP in explaining to me why this happened. Now I'm having to return the car that I bought. This is imo illegal, how can you get approved for a car loan and 3 weeks later get denied? This has been the worst experience ever!!!!

• A

  Alice Darbandi
  1

  Impossible to reach a loan officer by phone, he only answers when the customer he's financing calls. Then he issues the WRONG type of check and the credit union stops payment after we deposit it. As a small business this has consequences to us, once they discovered the problem it takes them almost 2 weeks to issue a correct check. We will try NOT to do business with them.

• w

  wild kev
  5

  Katherine was so nice and very helpful with my credit membership. She was very patient and more!

  Response from the owner

  Hi there! So glad to hear that Katherine was helpful, and we're so glad to have you as a member. Thank you for taking the time out of your day to leave this review! -Linda

• R

  Robert Reynoso
  3

  I had a really hard time getting a new account open for a loan I was pre approved for. I previously left a bad review but I want to thank Clinton Green, Corey Schneider and Coreys Manager David for helping me last minute. Thank you guys !

  Response from the owner

  Thank you for updating your review - I'm glad to hear that they were able to help out! -Linda

• M

  Mary Jensen
  3

  I love SECU but when I was there with my son securing a loan they didn't have a bathroom I could use. I had to leave. Otherwise I would have rated higher. I believe customer comfort is a plus!

  Response from the owner

  We agree, Mary. Thank you for your feedback and we apologize for this inconvenience!

• L

  Laurie Gray
  5

  Excellent assistance! Always there to answer questions and help in any matter. Great to have one here close. Been a member for years!

  Response from the owner

  Hi Laurie, thank you so much for taking the time to leave such a nice review! We're so lucky to have you as a member. -Linda

• E

  Edward Parks
  5

  Really friendly staff. Has a convenient drive through and did a great job helping me and my fiancé with a few loans. Really great credit union.

  Response from the owner

  Thanks for the great rating and feedback, Edward!

• J

  Jared Keyes
  1

  Like most banks they are a bunch of liars and thieves more interested in taking as much of your money as possible instead of helping keep it secure. Looking very seriously into living bankless. Fingers crossed.

  Response from the owner

  Thank you for your review, Jared. The branch manager advises that she is happy to continue to discuss your concerns and review your options. Please feel free to contact her at your convenience.