Seacoast Bank 4th St, St. Petersburg

Seacoast Bank Reviews

• m

  marilyn parver
  1

  I have been a happy customer for over 4 yrs. I loved how I was treated. I loved the staff. I loved the service! They moved.. the staff changed. My first dealings with the new staff at their 4th Street location was awful. I had called to order Pesos for a trip and set a day for me to pick them up. I went in and the Manager acted like I was crazy… no pesos were ordered. I found my text messages that showed who I spoke with. She had forgotten to order them. The Manager never apologized and acted like it was my fault! This caused me a huge problem and I feel they don’t care. Part of the reason I choose a bank is because of their customer service!! Right now… SeaCoast Bank on 4th St St Petersburg sucks! Such a disappointment!

  Response from the owner

  Marilyn, Thank you for taking the time to leave us your feedback. We are sorry to hear that you did not have the experience we strive to provide all Seacoast customers; we’d like the opportunity to speak with you to better understand your experience. Thank you for being a longtime loyal and valued customer. Please send us your contact information to [email protected] so that we may reach out to discuss your experience. Your comment will be shared with the manager at this location.

• F

  Fabrice YourFrenchAgent
  1

  This bank is a joke. None is doing the job there. "please call the customer service" --> "please call the branch office" --> "please call the customer service"...You'll go in circle for hours losing your mind! Basically : It's not Freedom bank anymore so we don't care of previous customers.WELL WE GET THAT! RUDE PEOPLE, POOR customer service hang up on you WORST EXPERIENCE EVER --> WE WILL SEE YOU SOON TO CLOSE ALL BANKS ACCOUNTS THAT WE HAVE COUNT ON IT!

  Response from the owner

  Fabrice, thank you for taking the time to rate your experience. We are sorry to hear that you did not have the positive experience we strive to create for our customers. This will be shared with the manager of the location you visited and rated. Please send your contact information to [email protected]; we would appreciate the opportunity to speak with you directly to discuss your experience.

• D

  Dave Dunlap
  5

  Very friendly staff. I always enjoyed the help and friendly service when they were Freedom Bank and so far they are carrying on the same level of service. Let's hope it continues on with Seacoast

  Response from the owner

  Dave, thank you for taking the time to rate and send a review. We will be sure that the manager at 4th Street is aware of your praises. Seacoast strives for all customer experiences to be wonderful. We look forward to continuing to provide the help and friendly service you have come to know and expect. Thank you for being part of Seacoast.

• R

  Ryan Mitchell
  1

  What a scam! This bank charged me 70$ to cash my paycheck with them even tho they are the bank that issued the check....even Bank of America doesn’t take advantage of people like that. They are charging the same rate as amscot and it is THEIR CHECK! Stay Far Away from this bank use chase across the street.

• K

  Karl Maret
  5

  Great service and staff at Seacoast on Fourth Street. Melanie Humphrey was pleasant and knowledgeable in helping me with my PPP forgiveness today. Location is really convenient as well.

  Response from the owner

  Hi Karl, Thank you for the feedback. We're happy to assist you with your PPP forgiveness and will share your message with Melanie and the branch team.

• Z

  Zeke 7
  1

  Rude, careless, unhelpful. You expect this kind if behavior from your average day millennial. But instead you see at the bank.

  Response from the owner

  Zeke 7, thank you for taking the time to rate your experience. We are sorry to hear that you did not have the positive experience we strive to create for our customers. This will be shared with the manager of the location you visited and rated. Please send your contact information to [email protected]; we would appreciate the opportunity to speak with you directly to discuss your experience.

• T

  Thomas Moore
  1

  Very disappointed in the online banking app, Never seems to work properly. Would not recommend this

  Response from the owner

  Thomas, thank you for taking the time to rate your experience. We are sorry to hear that you are having challenges with the online baking app. This will be shared with the manager of the location you visited and rated. Please send your contact information to [email protected]; we would appreciate the opportunity to speak with you directly to discuss your experience.