SchoolsFirst Federal Credit Union - Riverside Riverwalk Riverwalk Pkwy, Riverside

SchoolsFirst Federal Credit Union - Riverside Riverwalk Reviews

• R

  Ray Bailon
  5

  Shout out to my SchoolsFirst Credit Union on Riverwalk. Dalia Cervantes is the best! She helped refinance my auto loan. Great customer service and always having my back/account with issues.

  Response from the owner

  Thank you so much for your shoutout, Ray! We are thrilled to hear that you were able to get your auto loan refinanced and will pass on the kind words you had to say about Dalia’s Member Service!

• E

  Eddie Ban
  5

  Catherine at this location is so professional and outgoing at the same time , she helped me out with what I needed and was so informative I would definitely recommend her. She is wonderful.

  Response from the owner

  Eddie, we are so happy you are enjoying the Riverside location and have found Catherine so helpful! We will pass on your compliments. Thank you for your Membership!

• j

  john garrison
  5

  Hi this is my to go to place very Friendly Staff nice Atmosphere to see a Teller for my needs it's worth it line moves along if you're in a hurry get the Mobile App save you some time, a Member for 10 years they always wave the charge for Cashiers Check I really Love How they treat us especially Kenia I have had the Pleasure of her helping me the past 2 months she's a Sweetheart . John Garrison

  Response from the owner

  John, we are so happy to hear you are enjoying our Riverside location and the customer service provided by Kenia. We appreciate your loyal Membership and look forward to serving you for many years to come!

• W

  William H. Robinson
  5

  Great experience on the people I talked with their supposed to be a nice young lady I think her name is Brianna or Randy anyway they just treat you so nice Johnson

  Response from the owner

  William, we appreciate the positive feedback. It means a lot. We look forward to serving you again soon!

• F

  Frank
  1

  It used to be great bank, but their customer service has dropped immensely. I was on the phone for over an hour as I have difficult time accessing my bank whilst traveling. They said it’s a glitch and that they are aware of it and said it happens all the time. It has never happened before, but just these last few months. I contacted support via the app and I was told I needed to call in order to verify my identity. I did just that. After waiting an hour, the lady asks: I understand that you’re calling regarding your school’s first account, is this correct? No, I was actually calling to check the movie times... smh. I am prompted to verify my account several times a session and several times a day. It’s very inconvenient when you’re traveling and need to move money around. I will not be banking with them anymore. I recommend Charles Schwab if you’re a traveler. No fees, easy online banking, and no international fees whatsoever, whether it’s ten ATM withdrawals in a day wherever in the world you’re in. I don’t recommend school’s first. There are better banks out there that know how to work their system to better suit the needs of their customers. Horrible if you travel outside of the country. The lady said they have a GLITCH in their system. I don’t want to bank at a place with glitches. It’s not reliable and will need to move my money elsewhere. Very untrustworthy.

  Response from the owner

  Frank, thank you for taking the time to share this with us. We apologize for the frustration you have been experiencing over the last few months while traveling. That is not a time you want to be worried about the ability to access your accounts. We would like to learn more about this situation. When you have a moment please call 800.462.8328 and ask for Lisa J., the Assistant Manager in our eServices Department. Thank you for your Membership.

• L

  Lance
  5

  This is the BEST BANK IN AMERICA, how can I say that bc there isn’t another bank that gives you more than enough amenities. They don’t charge you for banking with them. They have Pros in every area to help you for free. They are not trying to get you to sign up for any thing just to get commission. I brought three vehicles through them. Amazing low interest rates. They even help me get insurance. They have plenty of locations and plenty atm, but you can’t get in if you’re not apart of the school system! So get a job on campus some where lol jk GREAT BANK

• J

  John Naing
  5

  Branch is clean and staff is friendly. The best is not much wait and they have all services you need. Love the coin machine.

  Response from the owner

  Thank you for your review, John. The fee-free coin machines are great! We appreciate your Membership and look forward to serving you for many years to come.

• C

  Charles Willard
  3

  There should be an ATM status website so customer's dont waste time driving to a "Out Of Order" ATM for their banking needs.

• D

  Dr. Marty Harris
  5

  I truly enjoy the supportive staff, services, location, and convenience. The best banking institution, and best branch.

  Response from the owner

  Dr. Harris, having Members like you make it easy and we are thankful to have you!

• P

  Peter Krantz
  2

  I've never been to a SchoolsFirst that was slower. They had no one at the front desk, not enough chairs in the waiting room, and all the customer reps took forever with their customers. This branch is too small and poorly staffed.

  Response from the owner

  Peter, we're so sorry to hear about your recent experience at our Riverside -Riverwalk Branch. We appreciate your feedback so we can learn from and improve our efforts as an organization. We truly value your Membership with SchoolsFirst FCU and are glad you were able to speak with Stacy, the branch manager, to help resolve your concerns. Thank you so much for your patience and please feel free to contact us at (800) 462-8328 if there is anything else we can do for you in the future.