Sandia Laboratory Federal Credit Union Liberty Square Cir, Edgewood

Sandia Laboratory Federal Credit Union Reviews

• K

  Kenneth Johnston
  3

  I have used SLFCU a long time. I do enjoy banking with them. However I do not enjoy investing with them. I originally wanted to invest in a secure CD. was told how that was a mistake and how inflation would out pace my CD. It is my fault that I listened to the financial advisor, he is a very nice person and seems smart and I understand we have un precedence market conditions. But, thousands of lost dollars using this service is unacceptable. A simple bank account would have saved me so much money.

  Response from the owner

  Hi Kenneth, we are sorry you had a negative experience with our financial advisor. It is our goal to provide outstanding service to our members and we value your feedback. Your comments have been shared with our MEMBERS Financial Services team. Thank you for being a member of SLFCU.

• J

  Jim Bergstrom
  5

  My new-to-be credit union. Carolyn Link was exceptionally friendly and helpful. They are rated #1 as a Federal Credit Union in New Mexico, thus my choice.

  Response from the owner

  Hi Jim, Thank you so much for taking the time to leave a review and for choosing us as your credit union. We appreciate you being a member of SLFCU!

• S

  Scott Waite
  1

  I've had an account with SLFCU since the mid 1970s. A year ago I would had said I completely trusted them to do the right thing but not now. I opened a separate account for my infant/toddler daughter many years ago and at some point forgot about the account. When SLFCU revamped their online banking system in the last year this forgotten account was now displayed with all my other accounts. I looked through the account and saw they had been talking $5.00 a month out for lack of activity and it added up to quite a bit. I asked a branch manager why they didn't contact me rather than just keep taking this monthly fee. She said they had tried to contact me but since I had moved they had no way to contact me. I still had my original account with them and was actively using it but they couldn't figure out how to contact me. That's such a lame excuse and I know now that SLFCU has become just another big banking institution.

  Response from the owner

  Hi Scott, We are sorry you had a negative experience. It is our goal to provide outstanding service to our members and we value your feedback. Your comments have been shared with our management team. If you would like to speak with a regional manager about your experience, please give us a call. Thank you for being a member of SLFCU.

• S

  Sarra Murray
  5

  They have the most respect for others who bank there. They help you with everything you need. They will answer your questions if you have any. I don't have any bad things to say about them. To everyone who sees this happy new years. 🎆🎆

  Response from the owner

  Hi Sarra, thank you for taking the time to leave a review. We're happy you're satisfied with SLFCU and appreciate the 5 star review!

• C

  Christina Stewart
  5

  They are always helpful and respectful of my needs!

• B

  Beth Day
  5

  Friendly, personable staff. I trust them with all of our banking.

• M

  Melissa Nowakowski
  4

  Hate drive through ,,rather one on one person would be nice

  Response from the owner

  Hi Melissa, thank you for taking the time to leave a review and for sharing your comments. We appreciate your patience as we work with a limited lobby capacity and we look forward to the day when we can welcome you back in to our lobby with a full smile!