San Francisco Federal Credit Union Golden Gate Ave, San Francisco

San Francisco Federal Credit Union Reviews

• S

  Shotsy Faust
  5

  i wouldn't bank anywhere else. Trustworthy, efficient, the BEST customer service, like an old fashioned hometown bank, which is what it is. Have all my accounts here. Yesterday was behind a woman in checkout line. She brought out her SFFCU card to pay and we both said "Love this bank"!

  Response from the owner

  Shotsy, thank you so much for you fantastic review! We are delighted to hear about the awesome interaction you had, we love our members! Thank you for being a San Francisco Federal Credit Union member!

• B

  Bradda Zappa
  1

  This place turned into trash. You cant get ahold of anyone there at the bank. You’re just routed to call centers and a bunch of know nothings that work there. Avoid this place like the plague. Because thats what they do to their customers

  Response from the owner

  Thank you for taking the time to provide your feedback. I am sorry to hear about your recent experience. I have forwarded your concerns to Rena Macapagal, our Area Manager, Operations. She can be reached directly by phone at 415- 615-7091 or at [email protected] Thank you in advance for your time and the opportunity to resolve these issues.

• R

  Ryan Benjamin
  1

  It's hard to find words to describe how much San Francisco Federal Credit Union has hurt me & my financial future. About 70 days ago I applied for the two month COVID-19 payment relief- because I was laid off at work. I was told that everyone would be approved for the program, and I didn't have to worry about making my payment. However, they also explained that they were extremely understaffed and unorganized- So I would continue to get delinquent notices in the mail. They also said they would continue to try and take the money out of my checking account, however I shouldn't worry about any of it... They explained, they are so overwhelmed with requests that there is simply nothing they can do about it.... Nevertheless, about five different employees insured me that this wasn't going to ruin my credit! I'm very proactive, so I called over and over. Each time I received a delinquent notice I called. I tried to elevate the issue to a supervisor, because it seemed very strange- After 60/70 days to still be getting threats and notices. They said they were so overwhelmed, and so unorganized, and so understaffed, that they simply could not process the COVID-19 relief applications. However, once again they promised that it would absolutely NOT destroy my credit! I just received a notice from my credit monitoring service. San Francisco federal credit union has reported my accounts as being over 30 days delinquent. It brought my credit score down 63 points. I was planning on buying a house next year. This has ruined my life. I will have to file bankruptcy now to get this off my record. With that devastating hit, there is no way I could ever buy a house. I'll have to just start over through bankruptcy... Their gross negligence has destroyed my future. I've never been hurt so bad by a business. I can still barely believe what's happening. It's like a terrible dream. Whoever was responsible for processing the COVID-19 payment relief applications need to be fired immediately. Whoever is in charge of that department should have told all their superiors that if they don't get help processing theses request, thousands of peoples credit could be destroyed. It's absolutely disgusting that someone let this happen. There is just no excuse for it. The credit union needs to completely cut ties with whoever was responsible. If the bank didn't have a staff in place to process the requests, then they needed to hire more people. Or get all hands on deck from within the organization. It's so negligent to just let all your members credit get destroyed, because you don't have the resources to process requests! It's just a disgraceful thing to do to your member. You could've at least told members that the program wasn't available... Instead, you said everything would be fine and then destroyed our financial futures. All my dreams & plans have gone out the window now. I have never been late on a single payment in my 20 year credit history. That was the most important factor for me in maintaining an acceptable credit score. All of the sudden, my credit plummeted down 63 points, because of SF Federal credit union. It's devastating- but I know I'm just one person and it might not be a very big deal in the eyes of this bank... However, they received thousands of requests. Now, the credit of thousands of their members could be ruined. Hopefully my case was unique, but I highly doubt it... There is nothing you can do once it happens, so please be aware. Their negligence & lack of organization can destroy you. San Francisco federal credit union- Please, Please, Please try to help in any way possible. Please hire an attorney to contact the credit bureau's and get this removed from my record, or whatever it takes. This issue needs to be elevated to the CEO and every supervisor possible. Although I'm just one person- If you destroy the credit of every single one of your members who applied for the COVID-19 payment relief- it's going to be absolutely devastating for your reputation.

  Response from the owner

  Ryan, thank you for your review and sharing comments on your experience. Since March, San Francisco Federal Credit Union has helped hundreds of members and deferred payments on over 1,000 loans. My apologies that the service you received was not consistent to the expectations we try to consistently offer. I have sent you a private message on YELP with the contact information to our Chief Lending Officer who would very much like to speak with you and review your situation.

• J

  Julie Meyers
  5

  I have been a member since beginning employment with the City of San Francisco, since about 1990. Always have been very happy with all the services, especially love the convenience of bill pay. All the staff is very friendly and knowledgeable. I have referred all of family to open accounts here.

• O

  Oldguard67
  5

  Love the people there. Great service

• D

  Deirdre Visser
  5

  I LOVE SFFCU! The sense of community commitment is strong, and service is timely and knowledgeable. Their online platform has been consistent and provides the services I need for remote banking. I'm very happy with the quality and regularly recommend SFFCU to friends and family. Thank you!

  Response from the owner

  Deirdre, we truly appreciate you taking time out of your busy day to leave us an review of your experience! Thank you for being a San Francisco Federal Credit Union member!

• K

  Kim Ganade
  5

  I LOVE THE SAN FRANCISCO FEDERAL CREDIT UNION. Having its partners for shared banking is excellent. Its online banking is terrific & easy to use. And I appreciate their FREE ATM usage (with reimbursements for any charges for using a bank partner's ATM.

  Response from the owner

  Kim, we appreciate you for taking time out of your day to leave us a positive review. Thank you for being a San Francisco Federal Credit Union member.

• A

  Alfonzo Moret
  5

  This has been my bank account since 2004, and it's been great.

• P

  Pamela Olivier
  5

  Love this branch. Personable, quick and easy to work with.

• P

  Peter Boyd
  5

  I have been banking with they since 2000 love this bank.