Salem VA Credit Union Athletic Flds, Salem

Salem VA Credit Union Reviews

• B

  Bernie Cat
  1

  Keep on top of your account or you will pay thousands in fees. Turn OD off. You get zero warnings when you have went over, until a letter comes weeks later. Not to mention, not getting alerted to unusual activity and getting charged over 500 in OD fees because of it. Screw this CR unless it's your only choice. Update: turn off of protection and STILL get charged 35 bucks each return. Might as well left it on. It's okay tho. Switched to a bank that at least has a real app with notifications, to ALERT me when crazy stuff is going down with my acct. I will no longer be sucked dry from you vultures.

  Response from the owner

  I'm sorry that you have had a hard time with overdrafts. We have lots of options to keep you from getting charged for overdrafts including using your savings account first, as well turning off the overdraft protection and allowing the payments to be sent back to the vendor.

• S

  Steve Lovely
  1

  It's impossible to get a response from the person your wanting to speak with directly .I have tried for 2 weeks now trying to get in touch with the person (only get voicemail) in control of the debit/credit card question I have ! Seems as tho if you want to do your banking here ,its always a huge hurdle ,WOW ,have to love the "automated responces" I suppose !

• J

  Jack Frost
  5

  Great experience!!!! 5☆☆☆☆☆ I went to the loan department about getting some help. Me and my family had no heat or ac in our house for almost a week. Loan Officer Jeannie McCoy was great to work with and showed us there still is a reliable Credit Union in Salem Va. Thanks Tim Farmer

• C

  Chris Y
  1

  I see 'Zena' left a review about the same person I spoke to, Iris. The response to her review was that attitude is not inline with SVCU, obviously it is. Iris answered call with name and I said 'Good Morning Iris this is Chris Y-----, how are you today. Her response - a flat 'fine, what do you need'. When I did not have my accn she huffed at me. I had money transferred - when I told her how much she said 'ok', I said 'thank you' she just hung up. What the H is her problem and why is she allowed to touch a phone - or work for SVCU? Seriously

• Z

  Zena Landru
  1

  Wish I could mark 0 stars. Worst customer service I've experienced with a Credit Union. Rude and was not polite at all. Representative named Iris ended the call without saying anything. Unbelievable!

  Response from the owner

  Zena, I apologize that your experience was not good. I assure you that this is not in line with our customer service standards, and we would love the opportunity to prove that to you. If you would like to send your contact information to [email protected] we will have someone reach out to you in order to clear up any issues that you may have.

• J

  Jarod Burns
  1

  Been a member for over 20+ years and I requested an auto loan that was denied but was never even given so much as a courtesy call back explaining why I was denied. Worst customer service I've received in recent memory.

  Response from the owner

  We understand being turned down for a loan can be a serious blow, especially if you were banking on getting the cash. Understanding why your application was denied can help you out the next time you try to qualify for a loan. We truly apologize that you were not offered an answer to why your loan application was not approved. Give us a call at 540.344.4419 and we would be happy to discuss that with you.

• S

  Sam Martin
  2

  My computer was replaced by another computer. I have tried to get a verification code so that your computer would recognize my computer.

• J

  JOHN A. POWELL
  5

  Many free services, friendly staff, good location

  Response from the owner

  Thank you for the kind words! You mentioned the many free services, hopefully you have been able to take advantage of our free mobile app and CardValet as well.

• D

  Douglas W Trotter
  4

  Great....I always have a great experience with this site