Royal Credit Union - Colby W Spence St, Colby

Royal Credit Union - Colby Reviews

• H

  Heather Adams
  5

  I had one of the best experiences at my RCU bank in Colby earlier, and I wanted to share as possible encouragement. I had walked up to the ATM to check my balance. While there I asked one of the workers if she knew a place in the area where I could print some labels. I was taking a little longer and she was trying to wait with another customer to be able to let them out with still being able to social distance until I was done. She never acted annoyed with me or like she didn't have time to be bothered. I currently have 2 banks, and at the other one I never have a positive customer experience. I just try to grin and bear it, but I hate going there due to the rudeness of the employees. Anyway back to today, Jill offered to let me come to her office and have the label sent to her email and she would print it for me. I was having a bit of difficulty finding the email I needed, and she never acted annoyed ever. I actually attended college with a business degree and I am well aware of what the protocol for customer service is, but I so rarely see it that I no longer expect to be helped. Jill was so kind to me and was even asking me questions about my life, she never acted like I was less than because I am not a big money customer. I told her about my kids and we discovered that we are both single parents. I have had an incredibly hard week and had a couple of things not go kind of wrong but majorly wrong, and dealing with her kindness and compassion really turned my week around. There was a label I couldn't find to print at the time, and Jill even offered to have me send it to her email once I located it whenever that was. Yesterday I had to go to my other bank in another town, and my experience was like night and day. I left in a worse mood than when I got there due to all the difficulty trying to get my task done. I'm so incredibly grateful for this experience, and especially during a week that I have really been struggling. Thank you from the bottom of my heart. God bless you!

  Response from the owner

  Thank you so much Heather for the 5-star rating and review! We are so happy to hear about your positive experience with Jill. - Morgan & the Royal team

• F

  Frank Stoklasa (155)
  5

  Wonderful people. Compassionate and friendly. They helped me when no Bank would. My friendship forever.

  Response from the owner

  Thank you Frank for your 5-star rating and review! We appreciate your membership! - Chayse & the Royal team

• o

  olivia johnson
  1

  RCU must be doing well and not need anymore customers!! I called and was treated as if I was wasting their time. She kept trying to get me to go online when I clearly stated that I had tried that already. Then talked to me as if I was computer/internet illiterate! They just lost a potential customer! Perhaps they need to retrain some of their staff on appropriate customer service!!

  Response from the owner

  Hi Olivia, I am very sorry to read these comments, as this is not how we conduct business. If you would be open to a conversation, we would appreciate finding out some more details and helping you with what you need. Please email us at [email protected] with a phone number and a good time for us to call. Thank you, Andrea & the Royal team

• S

  Shari Hebert
  5

  I'm happy with the the service and that RCU is willing to help you establish credit. Also nice that there are several locations

  Response from the owner

  Thank you for your 5-star rating and review, Shari! - Chayse & the Royal team

• B

  Bobbie Chan
  5

  I hope they keep the same staff forever they are all awesome ladies in this bank...very professional laid back atmosphere. As a customer it's a great feeling to know they are there to help you..

  Response from the owner

  Thank you, Bobbie! We appreciate your 5-star review and feedback! Thank you for being a Royal Credit Union Member! -Andrea & the Royal team

• L

  Lacy Ducommun
  5

  Been banking with them for years couldn't imagine working with anyone else.

  Response from the owner

  Thank you Lacy for your 5-star review and very kind words! We really appreciate it! -Andrea & the Royal Team