Rockland Trust Bank River St, Hyde Park

Rockland Trust Bank Reviews

• K

  Kestrel McDonald
  1

  I came here with my grandmother. They advertise a wheelchair accessible entrance. The front entrance near the handicapped parking was anything but wheelchair accessible. They said there was a second entrance in the back that was accessible, though we couldn’t find it. (It also would’ve required my grandmother who uses a walker to walk around the entire building to find a back entrance.

  Response from the owner

  Hi Kestrel, we are sorry to hear about your experience! Thank you very much for your feedback, we will be escalating this along to the appropriate team to try to find a solution as soon as possible.

• A

  Alex Crawford
  4

  I don't like most banks, but these guys aren't bad..They have helped me in several ways, and they know me by name..I use to be a customer of BOA (so glad I left them, they're all fees) there is no comparison between the two, Rockland Bank puts them to shame..Plenty of parking, they talk to you, work with you, the best part hardly any lines.. Give them a shot, I did, and im glad I did

  Response from the owner

  Hello Alex, thank you very much for the positive feedback! We greatly appreciate it.

• H

  Heather Lynn Fairfield
  2

  I am new to this branch and can’t speak at all for the quality of the service … but I am concerned that there is no handicapped access from the street side of the building … which means that any disabled person who relies on public transportation will need to walk around this entire building to get to the back entrance — no matter how inclement the weather. Else, they have to traverse a set of stairs, which is difficult at best on a walker and impossible with a wheelchair.

  Response from the owner

  Hi Heather, we are sorry to hear about your experience! Thank you very much for this feedback. We will be passing this along to the appropriate team to try to find a solution for handicapped access at this branch.

• J

  Jonathan Reovan
  1

  It took 40 minutes to generate a bank statement. They closed my mother-in-law's account because she had a zero balance and now she cannot reopen it. They charge her lots of fees. The staff do not seem to be very sharp.

  Response from the owner

  Hi Jonathan, we are so sorry that you are unhappy with your experience at our branch. We are always looking for more ways to improve upon the service we provide to our valued customers, and we truly appreciate your feedback. We will be addressing this to the appropriate parties and we hope to see you in one of our local branches again soon!

• P

  Patrick Kenneally
  1

  One star is being generous. Absolute slowest tellers working no matter what day or time. Go to West Roxbury and you’re in and out in the matter of 5 mins but here you’ll be waiting for hours. Gross

  Response from the owner

  Hi Patrick, we are sorry that you are unhappy with your experience at our branch. We are always looking for more ways to improve upon the service we provide to our valued customers, and we truly appreciate your feedback. We will be addressing this to the appropriate parties and we hope to see you in one of our local branches again soon!

• a

  a girl has no name
  1

  Slowest bank ever. People talking on cell phones last time for 10 min while I waited and 30 minute wait in line behind 1 person in drive thru. 🤷‍♀️🤷‍♀️🤷‍♀️🤷‍♀️