Robins Financial Credit Union Russell Pkwy, Warner Robins

Robins Financial Credit Union Reviews

• P

  P Copeland
  1

  Robins Credit Union has the worst customer service ever. No customer service number is printed on the monthly bank statement. Once you do find a phone number for customer support you get a menu of help topics not a live person. All the menu options will take you to more menu options. Setting up a new payee on Bill Pay is a nightmare. Before you can set up a new payee you must know the payees bank account number. Try getting a bank account number from a business and you will be refused. So that means that you can't set up a bill pay for a business. Don't bother to complain to Robins, because Robins subcontracts the bill pay software from another company. Robins has no control on how the bill pay software works. When you have a problem with Robins Credit Union it's best to visit a Robins branch office. Very frustrating. Once I wrote the Robins president a one and one half page complaint about an incident that I had with their on line customer support. I never got a response back on my compliant. Robins does not like customers who complain about their poor customer support. All other services that I receive from Robins is average. Nothing special, nothing that I would rate as above average.

• J

  Jenai Thomas
  1

  I should've never trusted this bank. Today I wanted to deposit $2,387 into my account. this black lady that was working the drive through today informed me that I had only $2,287.00. which is not true because the bank teller Angela Dunlap on Houston Lake Dr counted $2387.00 on Houston Lake right before I took my money to Robins federal. long story short because I know $2,287.00 was the incorrect amount I Told the teller to give me my money back and it was exactly $2,287.00... Y'all stole 100 from me!!! during the pandemic which is crazy.... I'm closing my account

• T

  Tyler Connell
  1

  I have been in contact with Kim Cox in the consumer lending department. I sent Kim everything she asked for and still have not heard anything back from her. I have been with Robins Financial Credit Union since I was 16. I know Its the holidays but my last email I sent was on December 8th and sent over everything she asked for. I have not heard anything back. Definitely the worst customer service I have ever had to deal with. Thanks for the pitiful customer service.

• K

  Kimberly Morgan
  5

  Awesome experience Felicia was so awesome she took care of everything in a speedy manner. She was so helpful and accommodating sweetest young lady highly recommended her and Robin's federal loan department.

• P

  Peggy Davidson
  1

  Worse bank for customer service compared to my fl bank always bad tone when you have a problem and you will sit on the phone for 45 minutes and sometimes I give up and hang up as I did today

• B

  Brittney Epps
  5

  They handled everything gor me and just gave great advice and made everything simple. Thank y'all so much.