RiverBank E Spokane Falls Blvd, Spokane

RiverBank Reviews

• S

  Self Made
  1

  I wanted to love this bank for multiple legitimate reasons. And overall it is a very good bank so the potential it undeniable. But I have never in my life been treated more poorly in a professional setting, especially one important as your personal finances. At first I thought was willing to overlook it and maybe just a bad day? No. Not a bad day. Just a bitter disrespectful, ungrateful, unprofessional old lady that would make sure to make me feel" less than" with every single deposit or in person interaction. I wanted to record our transactions to have this blemish removed but life is busy and I have more important things to do. And as it turned out there's many other good banks in town but its a real shame to have such a great place be ruined by one individual.

  Response from the owner

  Hello Self Made! I wanted to first thank you for your honest feedback. I’m so sorry that one of our team members contributed to you feeling less than. We pride ourselves on providing relationship banking where everyone feels welcome, has an excellent customer experience, and is treated with kindness, professionalism, and respect. We would really appreciate an opportunity to make things right as we truly strive to value our clients and business partners. If you wouldn’t mind reaching out to us at [email protected] or call 509-744-6910, we would love to understand more on how to do better for you in further ensuring all of our wonderful Team Members understand the affect their can actions have on others. Best Regards, Kastle Soliai VP, Human Resources

• A

  Admiral Thrawn
  1

  So frustrated with this bank and the poor mistreatment of my time and money. I will not recommend anyone to trust them with you future hopes and dreams.

  Response from the owner

  Hi Admiral Thrawn! I wanted to start by thanking you for giving us feedback. It helps us know we can do better for our clients and business partners like you. It sounds like you had a frustrating experience while working with our team. It’s clear in this case that we did not live up to our standards of providing the highest level of service and stewardship of your time and money. For that, we are truly sorry and hope that we can make things right. In order to do so, we would love to speak with you to gain a better understanding on the specifics of your experience. Please reach out to us at [email protected] or call 509-744-6910 and we will do all we can to listen, learn, and do better. Thank you, Kastle Soliai VP, Human Resources

• S

  Stan Lee
  1

  Bank doesn’t care if they make a mistake and won’t try to fix it.

  Response from the owner

  Hi Stan! Thank you so much for leaving your feedback. It helps us know how we can do better for clients and business partners like you. Also, I wanted to take the time to apologize that your experience at RiverBank resulted in you feeling like you weren’t cared for. Our goal is to make sure that everyone we interact with is cared for with the highest level of service and we earnestly strive to fix any and every mistake that is made. We would love the opportunity to make it right. Please reach out to us at [email protected] or call 509-744-6910. We’ll be hoping to hear from you to learn more specifically about how we can do better. You and all of our clients/business partners deserve it! Humbly, Kastle Soliai VP, Human Resources

• R

  Ross Boatsman
  5

  Most amazing staff! Best bank for local business owners hands down.

  Response from the owner

  Hi Ross! Thank you so much for your kind words and high praise. Wow! We truly do strive our very best to make every experience with the Team here at RiverBank an amazing one. Have yourself a wonderful day! And if there’s ever anything we can do different to make your time with us even better, please don’t hesitate to reach out: [email protected] or call 509-744-6910. Cheers! Kastle Soliai VP, Human Resources