Rhinebeck Bank - Corporate Office Jefferson Plz, Poughkeepsie

Rhinebeck Bank - Corporate Office Reviews

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  Philip Denue
  2

  The staff is great but unfortunately it is the Bank itself that is just not competitive with what other banks are offering. I got approved for a Vehicle loan through them that the dealership sourced for me. The Interest was fair so I went forward with it and should have looked into the fees prior. The late fee is $44, the over the phone payment fee is $16, they do offer 2 times during the life of the loan you can push back a payment for a $50 dollar fee. Obviously if you have no financial hardships ever none of this matters and kudos to you! For the other 97% of us, hope this helps. Also the website is not user friendly. To end it on a positive though the Staff is Extremely friendly and easy to work with.

  Response from the owner

  Hi Phillip, we’re happy to hear that you had a good experience with our staff. We strive to provide excellent customer service. We appreciate your feedback on our fees. We are currently recreating our website for better user experience. We hope that you consider us for your banking needs in the future.

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  Mona Burkard
  5

  We have used this bank for years. They are always helpful, informative and pleasant. I have only had good experiences with them. They are also active in the community with great programs. Give them a try you won’t be disappointed.

  Response from the owner

  Thank You Mona! We're happy to have you as a customer and appreciate your business!

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  Pindar DAATS
  1

  I would not recommend this bank to any living being. Our mortgage payment increased $1200 after our closing because the broker did not make the correct calculations.

  Response from the owner

  We’re sorry to learn of your negative mortgage experience with us. We strive for excellent customer service, appreciate your feedback, and would invite you to contact Vince Aurigemma, Vice President – Residential Lending, at (845) 454-8555, Option 3, to discuss your concerns further.

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  Michele Bajcar
  1

  on jan 19 2016 i opened an account with rhinebeck bank also getting a debit card which i was told i would receive in 7 to 10 buisness days after 14 days i called rhinebeck bank the card went to the wrong address so i told the person at customer solutions to cancel that card so no one could get my bank info she then stated she would send a new card still have not received that card called today customer solutions again she tells me i will not receive my card until the begining of next week well that is NOT 7 to 10 day going on 21 days on top of it if and when i get my card i would have to wait an additional couple of days for my pin number that the bank gives to you i dont even get to pick my own pin number if you are thinking of opening account at rhinebeck bank i would check other banks than this one this definetly not the way to do buisness.i also have had other issues with this bank the tellers are horrible i feel they should not have a customers solution phone number they do not try to find any solutions any of my concerns

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  Lizbeth Sanchez
  1

  I have had the worst experience with this bank , the customer service is terrible they took my feature away to mange my money I got over drafted of 10000 dollars because I didn’t have the feature to transfer my money over for rent

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  Christina Reilly
  4

  Great place to get loans and friendly people