RGV Credit Union N Oscar Williams Rd, San Benito

RGV Credit Union Reviews

• J

  Jim Alvarado
  1

  Just came out of the bank with no customer service…I waited for 5 minutes in the lobby and at no time did someone come up or just stated “someone will be right with you”. No instead I found 1 glued to to there screen with no awareness of what comes in or out, another one on the phone “not sure if it was personal or not” but stayed on the phone and he saw me another one in there office but never came out to act knowledge or greet me and finally another had just finish with a customer in there office and stayed in the office and made a phone call. So I decided to leave and call them on the phone “right.. what are the odds I will talk to someone”….Ha..ha…ha…someone answered I told them my needs and I was put on hold and transferred to an answering system to leave a message and they will call me back🤨With this type of service why should I change banks….First impression😎 “not good”….😡to be continued…will update when they call me back….

  Response from the owner

  Hello Mr. Alvarado, Thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected nor the standards of RGV Credit Union. If you give us another chance, we intend on making this right and hope you allow us that opportunity. You will be receiving a call from management shortly. Thank you and have a great day.

• J

  Josie Reyes
  5

  Every time I go I get assisted with a friendly face. They show me all the latest new features to better access my debit card, loan, and account. Customer satisfaction is always guaranteed.

• J

  James James
  5

  I would like to take a minute and thank Yvette and Patricia for their hard work and dedication. This two individuals have been very professional and have immediately helped me and my family in times of need. I'm a firm believer that the people you have working for you makes the difference. Once more thank you so much for all you have done. Randy Hernandez

• e

  eloy galvan
  5

  I've had an active account for almost 20 years. Great place to do business and they have the best interest rates in town. All the branches have knowledge staff and we'll versed loan officers.

  Response from the owner

  Thank you Eloy

• E

  Elizabeth Fuentes
  5

  My mom has been with this bank back when it was Teachers Credit Union and now all of us in the family bank here ❤️ and we love it! Even my husband loves it and he is from Houston.

  Response from the owner

  Thank you Liz – it is our pleasure to provide financial services to you family. We appreciate the 5-Star review.

• D

  David barrientos
  5

  They provided us with excellent customer service. They efficiently assisted us and met our needs. We are very satisfied and thankful with the outcome .

  Response from the owner

  Thank you David.

• A

  Alice Sandoval
  4

  Great customer service! The staff is friendly, knowledgeable and helpful. Thank you RGVCU for your prompt and professional service.

  Response from the owner

  Thank you Alice!

• L

  Liz Reyna
  5

  Very good service. Always very friendly & helpful!

  Response from the owner

  Thank you Liz!