Regions Bank W Poplar Ave, Collierville

Regions Bank Reviews

• G

  G Ball
  2

  Arrive at 4:25. They are open til 4:30. Door is locked and guy inside sees me and signals they are closed. I get being ready to go but that’s just laziness. Just needed to cash a check. Would’ve been gone by 4:30. Now I get to go use my lunch break today to do it. Always an issue with Regions. Particularly this branch.

  Response from the owner

  We're sorry to hear this and have made sure to have this sent to our Complaints team for further review! -Tyler

• T

  T Stone
  1

  Came to the ATM at 2:45. I was trying to deposit some cash into my bank account. I knew that I had some new printed bills so I did a few at a time instead of the norm. As I’m trying to insert more money! The ATM starts to give me my money back. Not even even half of the amount I inserted into the machine was given back to me. There was no one I could call for help b/c the bank is closed not even an ATM number. I stayed at the ATM for about 20mins trying to decide what all I could do & the lady that pulled up behind me. Stated that this has happened to her as well. So fair warning… do NOT use this location’s ATM for depositing money! This has ruined my whole weekend and now I risk the chance on paying late fees for important bills. I will update my review once the issue has been resolved.

  Response from the owner

  We're sorry to hear that the ATM retained your deposit. Our team would like to see how we may further assist. Please send us an email to [email protected]. -Ana

• J

  Joe Meluskey
  5

  Best location around. Helpful staff, newly renovated and efficient.

• T

  Tony Zamboni
  1

  I had overdrafts from 3 transactions because my direct deposit didn’t post until after midnight. My fault, but over $100 in fees is excessive considering my paycheck is actually “pending”. The CSR that “helped” me, Eric, made no effort to look into my situation. I later called corporate and they waved the fees after looking into my acct history. Almost closed my acct today. Sorry to bother you, Eric. Keep up the good work.

  Response from the owner

  Hi, Tony. We'd like to review your account with you to see how we can help. If you send us an email to [email protected], we'll call you. -Tyler

• C

  Chris Walker
  1

  I arrived at 5:10pm today (Friday the 20th of August) only to be told they are closed. Online hours say 9-6, but I guess they don’t care. Glad I do not bank here. I was only coming to cash a check that was drawn on Regions. I wouldn’t bank here if it were the last place on earth.

  Response from the owner

  We're sorry for any confusion you have had, Chris. Our Collierville Main branch is open on Friday's from 9am-5pm. If our team may ever assist you, please email us at [email protected]. -Ana

• J

  James Bagwell
  4

  Busy but very cordial and accommodating.

• A

  A Gran
  1

  I wish there were negative stars to reflect the poor customer experience. After banking with them for 15 years I am now getting charged all these fees. Tried calling the preferred customer line for mortgage information when I was house shopping. I was supposedly a preferred customer. Could not get anyone to help me. Other banks were helpful and got my business. I cannot leave fast enough.

• Z

  Zac G
  1

  How about you make an option available to speak to a real live person when customers call in? I spent 10 minutes on your automated line wasting my time. Had to select 'interested in a new account' just to speak to someone. Stupid.

• T

  Trisha Calix
  4

  Had to wait for too long, but the service was good. The manager was very helpful.

  Response from the owner

  We're sorry to hear about the extended wait time, Trisha! If our team can ever help out with anything, please email us at [email protected]. -Ana

• m

  manix 7
  1

  Two employees at this location told me that they could not cash/deposit a bond and stated that they "don't do that here." Went down the street to the Byhalia Rd location and immediately, the rep there told me they could do exactly what I asked the other location to do. Used to be with First Tennessee and shouldn't have ever switched. Regions is behind the game with their customer service.