Regions Bank Mundy Mill Rd, Gainesville

Regions Bank Reviews

• G

  Granny's Vlog Channel
  1

  I went to the Oakwood Branch to Discuss removing NSF Charges off my Account and spoke to Lisa Smith and Sha Dooley They are the most rudest and unprofessional people I have ever met. I was told when I opened my account if a Deposit was made before 8 pm to cover any outstanding balance you owe you will not get a NSF Charge. I was charged 4 NSF Charges even though money was put into my account before cutoff and I went in to get them removed and they spoke to me like I was Trash. And refused to help me .

  Response from the owner

  Hello. Thank you for sharing your review and feedback, it is very important to us! Let’s take a closer look at the activity that transpired. We’ll be glad to engage with you and see how we can further assist, please email us at [email protected] to share more. - Hector

• J

  Joan Blum
  5

  Lisa is top notch. She knows her stuff. I had fraudulent charges pending on my account, tying up most of my money. I made an appointment, and it took at least an hour, but she was able to get merchant on phone, and got problem resolved. Funds were released back into my account the same day. She also empowered me (smart girl) to begin to rebuild my credit. It has been 6 months, and credit is starting to come around. She is the best!

  Response from the owner

  We love hearing that Lisa provided an excellent customer service experience for you, Joan!

• M

  Mary Kelley
  1

  ATM Is usually messed up in some way. Half the time the ATM will fake you out and you can only do specific functions and it's never the function you need. I call and there is no answer. I usually drive the extra to the next closest just so I know there is no issue.

  Response from the owner

  Hi, Mary. If you're having trouble with the ATM, please send us more information to [email protected]. We'll be glad to pass along this feedback. -Tyler

• J

  Jeremy Clark
  3

  I went recently, with my wife and son, to open a new account here. We had a pleasant experience with the employees here, they were most helpful. The reason this branch receives three stars from me is because I found their dress code inconvenient and unnecessary. They post that they do not allow ("for the safety of our customers") weapons, sunglasses, or hats inside the building. I did not feel safer, I felt inconvenienced. If they want their customers to be safer, they need to provide in-house security. I will continue to bank with Regions, but I will make every effort not to go in the building.

• B

  Bethany Turner
  1

  Tara Miller is rude and doesn’t pay attention at the window. Has a horrible attitude. Got upset because I used my social instead of account number because I lost my debt card.... honestly will not continue to use this location. Rather go to Gainesville even tho I attend the school right down the street.

• R

  Rochelle Spellman
  1

  I was discriminated against by Scottie Ramirez at this branch today I've filed a formal compliant never had this experience with any other locations. Shocked and livid. .corporate will hear about this. Scottie Ramirez is not the face of Region. He should be terminated.

• D

  Dillon Hutchinson
  3

  This particular location isn't bad. The drive up service has been spotty; ranging from quick and courteous down to them having what seems like an attitude with the world. They always get me on my way, though.

• L

  Loy Roper
  2

  I have been calling this location for days trying to get an appointment to talk to someone about a business loan through the government SAB loan program no one will even answer the phones.Very disappointed customer!

  Response from the owner

  We're sorry to hear you've been having trouble contacting this branch location. We appreciate you taking the time to provide your feedback to us. We have forwarded your concerns to the appropriate channel. If you'd like to further discuss, feel free to email us at [email protected]. -Trish

• E

  Evelyn Holton
  1

  No one ever available. Can't go I side. No one answers phone

• C

  Connie Cash
  1

  The one thing you can't find a local phone number for these banks and they don't have a branch office in Flowery Branch