Regions Bank John Young Pkwy, Kissimmee

Regions Bank Reviews

• O

  Omar Elaouifi
  1

  I was treated in this bank in particular.. as if I was asking for money that is not mine.. my experience here was very disappointing.. with thin-bodied crumbs wearing eyeglasses.. she was nervously saying a few words in Spanish.. I like the region bank.. but this bank is the closest To my house.. they treat customers like dogs. And i ask for the manager . And she called someone like here i mean the same position. That is why I will withdraw my money and close this account immediately

  Response from the owner

  We wouldn't like to see you leave us, Omar! We'd like to apologize for your experience at the branch. Please send us over an email to [email protected], if we can further chat. -Ana

• I

  Iesha Burns
  1

  I been a loyal customer for quite sometime , the atm machine is always out of order. literally like 4 days out the week . It’s ridiculous .

  Response from the owner

  Hi, Iesha. Are you receiving any errors at the ATM or is it completely down? We'd like to learn more if you send us this information to [email protected]. -Tyler

• D

  Dale Graham
  1

  Horrible experience. Was supposed to receive a $750 promotional bonus as I had fulfilled the requirements of their bank. 148 days later and still no deposit. I called the branch a week ago (Thursday) and was told that I would have an answer by Monday. The following g Thursday I didn’t have an answer. Went into the branch only to be brushed off by Carmen stating that someone else would help me. She was oh so happy to open the account but when it comes time to service consumers, she lacks horribly. I was going to switch my business accounts from Suntrust as they are transitioning to Truist due to the uncertainty. With this, this test of Regions proved they failed miserably. If this Manager Carmen is any example of how these branches are operated, then someone should greatly consider new management. Have read other reviews that state that if you are not Hispanic to not bother going to this branch….I experienced this first hand. I guess driving a $300k Lamborghini up to the bank (yes mine, not rented) didn’t impress this manager that my time is important and that I didn’t want to have to “chase” moneys that were rightfully due to me. Don’t believe their promotions and definitely don't deal with Carmen at the Kissimmee branch unless Piss poor customer service is acceptable to you.

  Response from the owner

  Hi, Dale. If you send us an email with your phone number to [email protected], we'd like to learn more about the branch experience that you had and ensure that it's documented. -Tyler

• T

  Takeisha Clinton
  1

  I walked in wasn’t greeted like the other customers sat there for almost 30 minutes before I was even acknowledged. Only to be told they require an appointment an to come back tomorrow and several rude jokes in Spanish about me just sitting there

  Response from the owner

  This isn't the type of experience we want you to have, Takeisha. If you send over your contact information to [email protected], we'd like to reach out and learn more. -Tyler

• J

  Jelly Ramos
  2

  they were kind of rude with the way they handled customers and their needs. i went hoping to get 2 things resolved but only got one because they said they didn’t do that, yet i went to another branch and got it resolved immediately. i also called them about an issue and they kept interrupting me snd hung up without a “thank you bye” or anything. the least you could do is have some common courtesy for the customers otherwise they might not return. definitely worth doubling the distance to go to another bank and get my issues resolved a lot more professionally 2 stars because they gave me feedback but didn’t help

  Response from the owner

  Sorry to hear this was your experience during your visit. We definitely hear your concerns and appreciate your feedback. We've made sure to pass it along to the appropriate channels. -Trish

• V

  VXD
  1

  This REGION BRENCH is terrible . It’s 4:16PM & I CAME here for a debit card because my card has been STOLEN & The region manager/ CSR is extremely LAZY . SHE DIDNT WANT TO PROVIDE ME A NEW DEBIT CARD BECAUSE ITS ALMOST TIME TO GO . DO MOT COME HERE IF U NEED HELP ! THIS BRANCH NEEDS NEW MANAGEMENT! They do not care about the customers here . This is crazy ! THIS IS THE SECOND ATTEMPT. . I CAME HERE LAST WEEK TO GET A DEBIT CARD AND SHE WOULDNT ALLOW ME TO GET A NEW DEBIT CARD . This ridiculous I’ve never seen anything like this

• K

  K
  1

  I went there on January 7 and May 5 to request a new credit card. To this day I haven't received it, yet I get charged annual fee for said card. Guess the agent named Elliot from Aguadilla, Puerto Rico lied to me on ordering them.

  Response from the owner

  We are so sorry for the inconvenience this has caused for you. We know that having your credit card delivered at the right time is very important. We recommend calling our Credit Servicing Department directly at 1-800-253-2265 available M-F 7am-7pm and Sat 8am-2pm CST. If you happen to have other questions, feel free to share them with us. – Hector

• I

  Irving Reyes
  5

  I’ve never had a problem coming here to deposit money into my parent’s account. Fast and easy service, one time I was in a rush and forgot a receipt inside. The associate that helped me was kind enough to come out to the parking lot in the rain and bring me my receipt as I was pulling out. Customer service like that is rare to find nowadays!

• W

  Willie Josey
  5

  My customer associate Eric Rocha was very helpful today. There was an issue with my account that took some time to fix and Eric worked diligently to see that our needs were meant. Not to mention I am out of town on vacation and this is not my usual branch. This just goes to show that Region's offers great service no matter where you are.

• k

  kels swa
  2

  The ATM seems to always be down and not allow deposits which is a huge inconvenience. Almost making me want to leave.