Regions Bank Paul Huff Pkwy, Cleveland

Regions Bank Reviews

• Q

  Quadria Mandler
  1

  After a rude encounter with this locations Branch manager Cassie Presley and a customer service representative by the name of Taylor Clayton I will go to another Regions branch from now on. After two visits wasting my gas and them lying about receiving an important fax that they needed I just don’t want to even visit that branch again. I do rate Josh Jones with a 5 star he was very professional and handled our situation with ease! If you need to go to this branch ask for Josh Jones. He’s awesome! The others have stuck up attitudes.

  Response from the owner

  Hello, Quadria. Your review and experience are very important to us! We’re so sorry for the negative experience you had to go through while trying to get help at this branch location. This certainly isn’t the type of customer service we want you to expect from us. Our team will make sure to have this documented properly and if we can better serve you, please email us at [email protected] to share more. We’ll be happy to engage and reply as soon as we can. - Hector - Hector

• P

  Paulo Augusto Pedroso Nascimento
  1

  I'm a foreigner, I don't live in the United States and I don't have an SSN. I went to Regions and they said that I could open an account without the SSN, I opened the account, but until today I can't access my account, to access online I need to have an enrollment id and the bank never gave it to me. This branch just apologizes and doesn't do anything to solve the problem, they said I should apply for an ATIN, but I went to the counter and to open ATIN you need to declare tax here, but I didn't receive income last year in the United States to get ATIN and also declare receipt in my country. How do you open the account without providing all the necessary information? I think this bank is unprepared, they gave me wrong information when opening the account and now I have an account that I can't use, for everything they ask me to go in person, it's 2022 and I can't do anything online, detail that I don't live in the United States. I don't recommend this bank.

  Response from the owner

  Our apologies for any frustration this may have caused. We definitely hear your concerns and appreciate your feedback. We've made sure to pass it along to the appropriate channels. If you'd like to further discuss, feel free to email us at [email protected]. -Trish

• V

  Victoria Franz
  1

  The tellers at this bank have the absolute worst customer service and are extremely rude. I advise everyone to stay far away from this bank solely based on the staff they keep on hand. Learn better customer service.

  Response from the owner

  We definitely hear your concerns and appreciate your feedback. We'd be glad to learn more regarding your experience to forward your concerns to the appropriate channel. To further discuss feel free to email us at [email protected]. -Trish

• M

  Matthew Benson
  1

  Unfortunately I am the Treasurer of an HOA Association that still uses this pathetic of an excuse bank (I was smart enough to leave Regions over 20yrs ago). Had to make a deposit for the association and have been sitting in this branches drive thru for over 20 minutes now (probably be closed before I can make the deposit and it’s only 2:35). As usual with Regions, they only have 2 lines open and probably one person working. Regions bank has never cared about its customers, but at least they are consistent. Look forward to moving the HOA account to another bank which after today’s experience will be doing so.

  Response from the owner

  We're sorry to hear about your experience, Matthew! Our team would like to further discuss these details to have them documented. If we can chat, please feel free to let us know in an email to [email protected]. -Ana

• D

  David Dixon
  1

  I suggest a more professional staff. “You don’t use mobile banking or anything” is not very polite when someone wants to check for pending transactions. “I mean, there is three pending transactions.” Just does not sound very professional nor friendly!

  Response from the owner

  Oh, no! Our team would like to review these concerns and have this information documented. If can call you, please send us an email to [email protected]. A member of our team can call you. -Ana

• J

  Jessica Montkahaus
  1

  The tellers at this location ALWAYS have the worst attitude on a weekly basis. I have had 10+ negatives experiences here ranging from poor attitude to being profiled. Ive recently decided to drive 15+ miles to another branch for my banking needs. The sad part, after going to different branch and explained why i was switching i was told by 3 employees " We hear that all the time, we have many customers who have switched due to staff issues" Terrible way to run a business.

• G

  Great Value Eddie Hall
  1

  If you're having issues with your account, this isn't the branch you want to call. I've had 3 separate instances where I needed assistance and I was told by workers at this location "sorry, we can't help you." Today was no different. Amazingly when I call another branch 5 minutes later, I received IMMEDIATE ASSISTANCE... EVERY SINGLE TIME! Problem solved. Regions is great, but this location SUCKS.

• m

  mitch long
  5

  Bradley Square branch is awesome. The drive thru lady always gives our dog a treat. Great folks!

• A

  Ariana Saldana
  1

  Bankers could give two licks about customer service

  Response from the owner

  We don't want this to be your impression of us. We'd be glad to learn more regarding your experience. To further discuss feel free to email us at [email protected]. -Trish

• M

  Matthew Dodd
  5

  Love making the deposit runs here, always a smile at the teller desk. (Don’t tell them I take an extra lollipop)