Regions Bank 20th St, Birmingham

Regions Bank Reviews

• A

  Ai Star
  1

  DO NOT bank at regions. Worst bank in the WORLD. Held me financially responsible for a bank error after I was assured by multiple bankers that would not be the case. Every single time there's an issue no matter what it is I'm told that their systems are automatic & they can't help me. THEY submitted the complete wrong paperwork in addition to misinforming me several steps along the way & I'm the one that has to (literally) pay for it. Disgusted by the lack of care this company has for customers. Switching banks ASAP.

  Response from the owner

  Hello, Ai. Your review and feedback are very important to us! We’d like to learn more on this situation and see how we can better serve you. Please connect with us via email at [email protected], our team will be glad to engage and reply as soon as we can. - Hector

• B

  Britney McKenzie
  2

  As someone who was once an employee of the company and worked in all areas of a branch... can definitely say the Saturday drive thru is one of the slowest. It may be due to lack of employees, but either way. It's sad.

  Response from the owner

  Hello, Britney. Thank you for your feedback, it is very important to us! If we are able to serve you, please email us at [email protected], we’ll be glad to engage with you as soon as we can. - Hector

• T

  Tianna
  5

  I was a little concerned to go to this Regions due to many bad reviews, however, I had the opposite experience: it went very smoothly and the customer service was awesome. I was helped by (I believe his name is) Gabriel and he was extremely friendly and helpful. Very satisfied!

  Response from the owner

  Providing our customers great customer service is one of our main priorities. Thank you for visiting and sharing these details! We hope to see you again, Tianna! -Ana

• L

  Linda Fincher-Mason
  2

  This place has an inconvient drive thru. Handicapped parking in rear with side entrance saying go to front entrance. Safe deposit boxes are down 2 sets of stairs and an appointment was needed to use the box.

  Response from the owner

  Hey, there! Our team would like to make sure we have these details fully documented. If we can further chat with you, please send over your phone number in an email to [email protected]. -Ana

• K

  Kellie Painter
  1

  If someone is in your branch at the brink of tears because of overdraft fees I wouldn’t recommend a credit card as a solution. Way to charge me fees for debt and try to do the same thing on top of that again for a credit card. Worst customer service I’ve received. Offer solutions not more ways to generate profits for your already greedy pockets.

• G

  Greg Overbeek
  1

  Opened an account there and transferred money from another bank using a check. It took them two weeks to verify this because I apparently they had information that the funds wouldn't be available. I had bills to pay and all my money was in limbo. A friend opened an account and we were told we would each get $50 dollars because I refereed her. The debit card never arrived, I guess it got lost in the mail (twice). Then we didn't get the cash we were promised because she didn't use her debit card enough within a certain time frame.

• R

  Rose Lankaster
  1

  I have to come here to deposit for work. It is the worst part of my day. The girl they have working the drive through is obviously not smart enough to count money. Here is an idea. Instead of hiring just because people are black, hire actual intelligent people. Sick of the dumb ones getting jobs just because it's PC

• D

  Debra Rodzinak
  1

  Switching to another bank ASAP! Rude inside staff! It is amazing how some people have so little in their life that they want to yield what minute power they have and treat people like garbage. I will let my money work for another bank.

• E

  Ekaterina Plotnikova
  5

  My favorite regions branch int he town - parking always available, not too busy and close to my work. Never experienced anyone being rude or unprofessional, not sure why other reviews are so bad. Good for me though because this place is so empty therefor.

• L

  Latara Jackson
  1

  Thanks for having me waiting & wasting my time for nothing Ms. Jo you were not a bit of help. I swear some people make the simple complicated. I should have paid attention to your low rating reviews 1.8 because they are so true. Will never be back or refer anyone here worlds worse branch!!!