Regions Bank S Germantown Rd, Germantown

Regions Bank Reviews

• M

  Misty Rodriguez
  1

  You need a notary? Yeah…. Better have an account otherwise they won’t help. Loranda was an absolutely horrible representative of this company. I called to see if there was a notary at that location. I was told yes… I get there. I asked her how she was. She ignored me. She asked me if I had an account with the bank. I do no. Then she told me with her snappy lips… can’t use a notary unless you have a bank account here. I said uh what? She said yep. You don’t have an account. I can’t help you. Maybe company policy but probably should come at it in a different way. Or even say oh hey since you’re here would you like to make an account. I would have said no but that is besides the point. Went on the other side of the parking lot to pinnacle and had that document signed for free with a couple good laughs with the Notary. The lady at Pinnacle is the only reason why I think a one star would even be worth it. Girl bye.

  Response from the owner

  Hello. Your review and experience are very important to us! We’re so sorry for the lack of customer service you received during your visit, this certainly isn’t the type of treatment we want you to expect from us. If we can better serve you in the future, please email us at [email protected] to share more. Our team will be delighted to engage to your questions and requests as soon as we can. - Hector

• A

  Abigail Ramirez
  2

  This place needs to double check who they are hiring. My father went to cash his check and they were stealing $100 from him. He noticed the lady had a strange reaction when she handed him back his envelope. He rolled his window down and made sure the camera watched as he counted his money. When he told the lady that he was $100 short she didnt even react she went somewhere like if she knew exactly where it was or didnt even bother recounting or saying im sorry. She then gave him the right amount back. Thats shady. So if you are Hispanic and go there make sure you count your money before leaving.

• a

  anna lin
  1

  The reason why I gave this regions a 1 Star is because David failed to transfer money from my checking to my savings. He did, however, transferred my money to a totally different account that I do not recognize. I don’t understand how can one do such a thing. You had one job. I only have 2 accounts. Yet, he failed to do so.

• W

  Wyatt Dolce
  5

  By far the most friendly Regions branch in the area. Everyone seems willing to help, and makes you their priority. If only they had longer hours, I would do all of my transactions at this branch. From a small transaction, to taking out a loan, you are welcomed through the door and shown to a desk where you are well taken care of by competent bankers.

• L

  Leroy Jones Sr
  5

  Thanks again and Great Service Leroy notary at large

• H

  Hj M
  1

  BEFORE OPENING AN ACCOUNT JUST TRY TO CALL AND SPEAK TO ANY BRANCH LOCATION AND SEE WHAT HAPPENS. I was unable to even get the phone number of any branch to speak to a representative. After a 10min wait on the phone with the customer service line to speak to someone, they said I had to talk to the branch to close my account, but they still would not give me the branch number. I told them that I moved to another state but they still said I had to come to the branch to close my account. Overall it was probably 30 minutes of wait time just to speak to the branch representative on the phone.

• c

  chris dickey
  5

  The Best Regions branch in Tennessee the best and fastest customer service I have ever seen people are so friendly and fast transaction and tellers are the best i also like how there is no window between me and the banker and teller it is personal i hope they implement it this in all there branches please bank at this place they are the best.

• J

  Justin Lee
  5

  This Branch ATM works the best I went to two different branch and they were not accepting deposit

• c

  cristian rivera
  5

  The service was very fast and very friendly and they got the job done.

• r

  ryan brinkley
  5

  They made me a new debit card