Quicken Loans Mortgage Services Park S Dr, Charlotte

Quicken Loans Mortgage Services Reviews

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  Tracy Walker
  1

  Stay away for these people. They will tell you, you are approved. But when It gets to underwrite they will not approve. Had a good Bacon score. Had I house I was buying that had 18,000 dollars of Equity. just because of the Covid and we was not work for a month they told me no loan. STAY AWAY.

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  Latoya
  1

  I tried to refinance with Quicken Loans last year and the experience was awful. The guy kept cutting me off, and responded with short answers. He basically would ask me questions then answer the questions himself. Then told me he couldn’t help me, as he rushed off the phone. It was a waste of time and energy.

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  Kathy Carter
  1

  We had an appraisal done but it was so full of discrepancies including the price. The guy didn’t even have the number of rooms correct. After being told I could Dispute the appraisal I was called and told I’d need to bring 7,000 to closing. This after I was assured to begin with there was nothing out of pocket. When I asked for a refund on their incorrect appraisal I was told no it is good faith... who can have good faith in a crooked company?

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  Bill Davis
  5

  I am a wholesale mortgage broker and have closed several loans with Quicken Wholesale. The pricing was better than Quicken Retail and I close quicker than retail too. I would recommend them. - Billy Davis, President/Owner - Home Capital Corporation NMLS # 1807719

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  D. C. Brooks
  5

  I’m leaving this review after stumbling on the negative reviews I just saw. Looks like most of these negative reviews come from people who have no idea what they are talking about. Quicken is a great company to work with and you know when you do business with quicken they are going to do right by you in the long term. You can trust them.

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  Donna Krieger-Pearson
  5

  I've been a mortgage broker since 1991, so I've been around the block a few times; Last year, I followed one of my smartest lender reps (from a lender that had always been my go to lender) to Quicken (Wholesale) last year; I have to say that Quicken is the easiest lender to work with ever! Not only are they available after hours, but they work HARD to make sure my loans go through cleanly and swiftly. Communication with all departments is excellent. If there is a snag in underwriting, they automatically escalate to a solutions underwriter that works with the broker (and my smart rep) to figure out how to overcome the challenge. And no matter how anal I am with clean, fully documented loan submissions, other lenders usually have long lists of items needed for clear to close; Quicken on the other hand, handles most, if not all, of the 3rd party conditions behind the scenes (VOEs, subordinations, all communication with the escrow/title company, 4506T transcripts, etc.) so that I don't have to be burdened and overwhelmed by them, which of course frees me up to originate more loans!! Quicken has big time reduced my workload and stress level as well as impressed my realtor partners. Needless to say, Quicken has been getting the bulk of my pipeline. I am one happy camper :-)

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  Larry Hasheck
  2

  I still have my mortgage with QL, but they take advantage of having personal information. They kept calling and leaving voicemails with "an update to my account". Turns out, they were just trying to sell me a refi-transaction. In 1 week, I had double digits calls and half a dozen voicemails. This feels like harassment. Why is my own mortgage company robo-calling and harassing it's existing customers?

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  Mike Benton
  1

  They assumed that my loan application was for an investment property, because I currently live next door to the home I would like to purchase. My family has deep roots locally and we have other property that we own which is heir property. They did not take the facts given, but only assumed this would be a purchase for income property. In turn that changes the dynamics of the loan and increases the down payment needed to secure the loan. Their actions were unfair and not based on facts. I will never attempt to use their services nor would I recommend this company to anyone, because rather base their decisions of facts, they used assumptions. Below is the agent response. Hi Michael, I have reviewed your situation with my team and we feel it’s best that we proceed with the subject property being an investment property. Due to the closeness of the subject to your current residence has led us to this decision.

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  Derrick R.
  1

  I truly believe that double standards (racial standards) exist more in 2018 in such a subtile and destructive way than Jim Crow and this company practices it to perfection. I was told by the person I am working with that I would have an approval on March 29, 2018, instead I was asked to come up with more money and then furnish more bank statements. I came up with more money and that's not enough because they can't trace how it got there. I would like to see in Federal Regulations for Mortgage Lending that how money got into your bank account is a factor in loan determination. I started this process on February 5, 2018 and have not received any documentation by USPS or by Email. I have not received any GFE (Good Faith Estimate). I have not received disclosures, I am getting worried now that my information is just floating hand to hand or computer to computer. I truly believe like Wells Fargo, Quicken Loans uses the "Red Line" on a map standard and that Whites (Caucasians) do not have to go through such a lengthy process as Blacks "African-Americans". It's a proven fact that is exposed but falls on deaf White and Black ears.

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  Mark Hamilton
  5

  I love working with Quicken Loans Mortgage Services. They are years ahead of other companies. We just completed a purchase with no appraisal needed and we were early on all of the contingencies.