Publix Employees Federal Credit Union Scholar Way, Jacksonville

Publix Employees Federal Credit Union Reviews

• P

  PixelPlays VR
  5

  The union itself is.. okay. I'm sure for people actually getting approved for loans and credit cards, they enjoy this bank. I find that with my same score a few years back, other credit unions actually approved me for certain things. So far with this one, I haven't gotten approved for anything which is pretty frustrating when you're going through major life events and you've literally worked at this company for years. Aside from that, I will say there's one redeeming factor at this bank. Jennifer B, who has helped me both times I've come by. Seriously, such a wonderful, helpful, & knowledgeable woman. Jennifer has always gone above & beyond expectations in helping me with whatever I've brought to her. Give this lady a raise for all her hard work!

  Response from the owner

  Thank you for the 5-star review! Your honest feedback is what helps us provide better customer service for members just like you. We love Jennifer B. too! Thanks for being a valued member. :)

• C

  Crafty Bastards
  5

  Been with PEFCU since 1989, and I have always been treated like family by the associates. Now, nearly nine years after my 25 year Publix career, this CU is still treating me like family!! This week, Amanda Weese helped me through the purchase of my new Jeep Grand Wagoneer!!! I am Thankful for both💥

  Response from the owner

  We appreciate your feedback. Thank you for taking the time to share your experience, and thank you for your loyal membership!

• J

  Joyce Eichmann
  5

  This morning I went in around 9 o’clock and met with Ms. Janice Dasher, and she was so professional and patient. She took her time and explained how a wire transfer worked. She is an awesome person and outstanding member service specialist what a pleasure !!! God bless you Ms. Janice🙏

  Response from the owner

  Hi Joyce, we're so glad that Janice was able to help you and explained everything you needed. We appreciate you for being a member.

• T

  Ti'tiana Roan
  5

  Mrs. Chanson is awesome!! She has great customer service, she answered all my questions, was very patient, and made me feel very comfortable. Made everything look so easy!

  Response from the owner

  Hi Ti'tiana. We're glad that Mrs. Chanson helped you have a wonderful experience. Thank you for being a PEFCU member.

• M

  Mariah Summerville
  5

  Janice was really helpful and amazing. She helped me get a new debit card very fast and with excellent customer service. 10/10 would recommend.

  Response from the owner

  Hi Janice! Thank you for taking the time to share your experience with us! We’re over the moon to hear that you’re happy with our service.

• V

  Victoria Rodrigues
  5

  Chanon was so helpful explaining to me about the different kind of loans publix credit union offer. I was able to open a checking and savings account really fast with her guidance.

  Response from the owner

  Hello Victoria. We appreciate you being a member. Thank you for taking the time to share your experience with us and give Chanon a shout-out.

• J

  Jae Mottie
  5

  Ms. Janice is wonderful, she fully explained all options available to me. Excellent customer service.

  Response from the owner

  Hello, Jae! We are delighted to hear about your visit, and appreciate your 5-star review. We look forward to serving you again, soon!

• N

  N Y
  5

  I was upset because I didn’t get approved for a loan and I shared my concerns of how unhappy I was and Regina Wagner reached out to me and worked hard and got me approved!!! She was the only one who reached out to me. I appreciate her!!! Not even the one who did the loan offered to see what she could do. Thank you Regina Wagner!!!

  Response from the owner

  Thanks so much for sharing your experience with us, NY. We hope to see you again soon! And just to remind you, your credit union benefits extend to your immediate family or household members. Enjoy your day!

• S

  Snapper Hitchens
  5

  Chanon MCKISSICK was ao very nice & helpful.Gave me good news twice in one day,Wish they could hire 10 more of her.Wonderful customer service 👍👍

  Response from the owner

  Thank you so much for your review. We really appreciate you taking the time out to share your experience with Chanon. We look forward to helping you again in the future!

• T

  Tony Zeaiter
  5

  I have been a member of the Jacksonville Publix CU for 40 years and for many many years have been provided with legendary customer service from everyone there and in particular from Regina Warner who has always gone above and beyond to provide the service that only Publix believes in. Today was no exception when Regina put aside her lunch to make sure she served without hesitation. She emulates our Founder Mr. George. We are blessed to have her at the Publix Credit Union. Always smiling!

  Response from the owner

  Hello Tony. We appreciate your amazing feedback. We are proud to have Regina on our team giving you the service you deserve. Thank you for being a PEFCU member.