Prosperity Bank Independence Pkwy, Plano

Prosperity Bank Reviews

• J

  Jim Smith
  1

  hard to get to your safety deposit box that they charge $75 a year to have when the lobby is never open

  Response from the owner

  Hi Jim Smith, we’d like to assist you with this. Please contact us at 1-800-531-1401 so that we can discuss access to your account.

• c

  christine j
  1

  This is probably the worse bank I've had to deal with. The service is just awful. Can't get to a human to speak on the phone. they stop playing prompts after 7 minutes and it goes silent. I've been through many banks over the years with being purchased but this one is just awful! Forget Password doesn't work, you have to call to reset your Password. One of many problems with this place. This complaint isn't for the bank at this location. it's for is telephony customer service and online banking for Corporate Prosperity!

  Response from the owner

  Hi Christine, Thank you for your feedback. We are sorry you had a negative experience. Please contact us at our Customer Service line at 1-800-531-1401 so that we can learn more about your experience and use this as a training opportunity.

• S

  Susan Perrier
  1

  We had an epic experience at Prosperity's Independence and Spring Creek location this morning. And when I say "epic" it's not in a good way! The surly teller was wearing her face mask UNDER her chin while serving my kids and myself. I made a large cash withdrawal and apparently used up everything they had because when my daughter attempted to withdraw the same amount from her account, she was told she couldn't have cash and must accept a check in place of it. I then went to the back of the line to wait with my son for his turn, whereupon the teller pointed at us and called out across the bank "How much is HE taking out?" and he had to yell back at her the amount. Not exactly a confidential transaction! Meanwhile, I had gone to one of the bank officials in a side office and expressed my concerns about the teller serving my family without a mask on and she said "Oh, that's not good" and did nothing more. So glad that we decided to close our accounts and move on.

  Response from the owner

  Hi Susan, Thank you for sharing your feedback and we apologize for your negative experience. Taking care of our clients remains our top priority, and we would like to make things right with you. Please contact us at1-800-531-1401.

• a

  abdul farid
  2

  The lady at the drive through is terrible she never said hi or hello i don't know if it's only to me or she is made like this. But I don't know her through. Why she always want you to fill a deposit slip if you want to make a deposit to your account i am never asked in any other branch. Bad experience though.

  Response from the owner

  Hi Abdul, We are sorry that we did not meet your expectations. Your feedback will be used as a training opportunity to improve for our future service.

• E

  Elijah Rider
  5

  Always have a pleasant experience at this location. Fast and polite service.

  Response from the owner

  Thank you for your feedback and loyalty! We appreciate the opportunity to work with you.

• D

  Darrell Lewis
  5

  This branch is a really warm and friendly location. I came in to set up an IRA and a health savings account for my daughter and the banker, Rush (I'm not sure if that is how to spell his name) was very knowledgeable and was able to help me even when other locations couldn't. I wish more people were focused on getting the job done like this Rush does! Short of my 401, I'm parking all of my money here from now own!! I would give this branch 6 stars but google will only let me have 5.

• E

  Eric B
  1

  I been on hold with them for 42 minutes, last time I tried to reach them on phone hinges up after 33 minutes. They do not answer phones. PERIOD!!! Went to the bank they was not busy. Terrible phone help. Seriously

  Response from the owner

  Hello, Thank you for sharing your feedback and we apologize for your negative experience. We are committed to providing exceptional service to our customers and hope you give us another opportunity to do so.

• D

  Douglas Martinez
  5

  Very friendly staff! Have had a great experience everytime I'm there.

• H

  Helder Damiao
  1

  All but headaches with this bank. They give you wrong information and don't know what's going on with their own system. I'll stick with Chase.

• I

  Isabella Rosas
  5

  Jazmin was helpful and sweet! Thanks

  Response from the owner

  Hi Isabella, Thank you for the 5 stars and for sharing your feedback! At Prosperity Bank, we take pride in our associates and the customer service they provide. Thank you for visiting us and we hope to see you again soon!