Prosperity Bank Lake Pointe Pkwy, Sugar Land

Prosperity Bank Reviews

• t

  tony JOHNSON
  1

  I have been with Prosperity Bank for 20 years. This location is the closest location to their headquarters and you would think they would best, however they are incompetent. They always have people answering the phones that can barely speak and understand English. They always act like they are surprised with any question you ask them. Slow service. Pass you around from person to person because no one knows what they are doing. Awful

• C

  Chaz Hayes
  1

  Yolanda the Manager was extremely rude to me. She continued raising her voice at me the lobby due to me not understanding what I needed to do cash a check from one of their account holders. I have never been treated so disrespectfully from a banker. Poor customer service and I really hope she doesn’t just treat African Americans this way.

  Response from the owner

  Hi Chaz, Thank you for your feedback. We are deeply sorry you had a negative experience. Please contact us at our Customer Service line at 1-800-531-1401 so that we can learn more about your experience and use provide you with assistance.

• D

  Duy-Loan Le
  5

  I have always found the staff and executive at this location professionally knowledgeable and timely with all the customer services I need over the years. They go out of their way to make things easier for the customer and very dependable. Warm and friendly place to visit also.

  Response from the owner

  Hi Duy, Thank you for the 5 stars and for sharing your feedback! At Prosperity Bank, we take pride in our associates and the customer service they provide. Thank you for visiting us and we hope to see you again soon.

• A

  Arian Parsaie
  5

  Excellent customer service and environment, overall. Muhammad is an extraordinary customer service representative who always makes sure to connect with the customer on a personal level.

  Response from the owner

  Hi Arian, Thank you for the 5 stars and sharing your feedback! At Prosperity Bank, we take pride in our associates and the customer service they provide. Thank you for your input and we look forward to your next visit!

• M

  MOEZ MOMIN
  5

  Amin Mohammad was very helpful in assisting me with my needs. He was very courteous, friendly, and efficient.

  Response from the owner

  Hello Moez, Thank you for the 5 stars and sharing your feedback! At Prosperity Bank, we take pride in our associates and the customer service they provide. Thank you for visiting us and we hope to see you again soon!

• S

  Sean Dooley
  1

  Poor service wanted to charge a $70 fee to cash a check because I don't bank with them.. when I saw how they treat non customers, would never do business with them nor accept checks from anyone from Prosperity again.

  Response from the owner

  Hi Sean, Thank you for sharing your feedback and we apologize for your negative experience. We are committed to providing exceptional service to our customers and hope you give us another opportunity to do so.

• K

  Kristi Stone
  5

  The staff was extremely helpful and friendly. They made me feel like I was right at home. Would not go anywhere else

• Y

  Yasha Ber
  5

  Excellent customer service. All of the staff was amazing and they went above and beyond.

• A

  Austin Pereira
  5

  Clean establishment, and excellent customer service; would recommend.

• Z

  Zac D
  5

  The customer service as always was amazing