Prosperity Bank S Park Blvd, Grapevine

Prosperity Bank Reviews

• B

  Brent Gottschalk
  5

  I've banked with legacy for over 4 years, 2 years of that at this location. I've always had a great experience with the tellers. They remember me by name and always have a smile. I go right in the morning every Monday to deposit my check. Any time there is a compromise on accounts they quickly issue out a new card and inform you via email of the issue. I will bank with legacy and this location for years to come.

• M

  Matthew Mathis
  1

  Sadly I am changing my 5 star review to a 1 star. After banking here for a bit over a year with a business account and a personal account, and many of my employees opening bank accounts here, they have failed me. I got locked out of my account due to their horrific website login system. The account went negative and I did not realize it until I was able to gain access again. I called my banker, Mark, to fix the situation and he would only undo one of the NSF charges. Thanks Mark. Great to know that when my accounts are flooded with cash you are my best friend, but when I make a mistake you are absolutely unwilling to help. Good riddance!

• C

  Carolyn Handley
  1

  If I could give 0 stars I would. The online banking platform is a joke. Every time I log in on the app (even if it is within 30 seconds), I have to verify my ID. There is no option to add an interntional number (I live in Spain). Also, way too high of international fees. Bring back Legacy Texas!

  Response from the owner

  Hi Carolyn, Thank you for your feedback. We are sorry you had a negative experience. Please contact us at our Customer Service line at 1-800-531-1401 so that we can learn more about your experience and assist you.

• M

  Margaret Crosby
  1

  One staff is on personal call and incoming calls ringing and unanswered while walk-in traffic unacknowledged. My business will go elsewhere. The window teller has my sympathy...has to serve both walk in lobby window traffic and drive through window traffic. Many other choices...don’t lose any time going here.

• P

  Pri vate
  1

  Absolute horrible, unprofessional staff members. Mark stated "I got your message and phone number, but couldn't understand your name"....Justification for failure to return the call??? Really?!!? Here is a professional suggestion: "Hi, My name is Mark, I am returning a call to this number due to a message left, but it was garbled and I could not hear the name. Am I calling the right party?" No customer service, but a TX size BAD attitude. He also said, "You only left your first name, phone number, wanted answers to your questions, and...I don't even know who you are". WOW, yet another inept, ill-mannered response! Your job is to call people who left you messages, to work with people you do not know. This was not a personal call, it was a BUSINESS call. Your world and business must be pretty small to ONLY deal with people you know! Not the way to get new business either. DO NOT USE THIS COMPANY. SIX other staff members acted the same way in a 24-hour period.

• C

  Cory Miller
  5

  very personable, where they know my name from inside lobby or thru drive thru. i bank here which is 22 miles north of the Grand Prairie location (closer to my house) inside of Albertsons. At that location, they well suck. It must be the training location, as turnover seems pretty high. maybe thats why they never learned my name.

• S

  Steve S
  5

  Have always had great service at this bank. Very friendly employees.

• C

  Chad Calvert
  1

  Horrible customer service, careless staff, AVOID