Prosperity Bank W Wadley Ave, Midland

Prosperity Bank Reviews

• T

  TracyJolene
  1

  BUSINESSES BEWARE!! The company I work for has switched to Prosperity bank and they CANNOT keep up with business needs. They may be a good bank for a small personal account but they never have change for business accounts, they take extremely long when counting deposits and always seem to be angry and understaffed. I have literally run out of change everyday since we have changed to this bank. They want to limit change orders for most businesses unless they like you, then you can have all the change you want. Never had this issue with Wells Fargo and if I had the power to change back I certainly would.

  Response from the owner

  Hi Tracy Jolene, thank you for sharing your feedback. We apologize for your negative experience and hope that you give us another chance to provide your business with exceptional customer service.

• S

  Stephanie Points
  1

  Never get things done in a timely manner. I only stop here to get change for my business and my visit is NEVER under 20 minutes. How long does it take to turn $100 of $20’s into $1’s? I could understand if they are busy but most times I am the only one around. I have been sitting at the window going on almost 10 minutes now with no hello or anything. Rude rude rude! I wouldn’t do business with them if this wasn’t who my owner wanted to use. STAY AWAY!

• M

  Marc Guerra
  1

  Worst bank in the Permian Basin. Trying to call them via customer service is a joke. Worst of all, they’re closed on Saturdays! What happened to the drive thru service that was open from 8 to 12 in the morning on Saturdays? Go to another bank. Prosperity Bank is a joke.

• A

  Ashley Castillo
  5

  I've been banking here for a while and they're awesome they always help me with anything that I need. Plus when I have my dog they always give her a dog treat which is so nice. I wouldn't recommend any other bank in town.

• E

  Erica V.
  1

  I went in to sign a stop payment Form. The lady I dealt with was named Brittany. She was rude and talked down to me like I was stupid and didn't know anything about my account. She basically dismissed me when she was tired of me waiting at her desk for the Form to print out. The drive thru staff is always nice, so it was really unexpected. Luckily this is the first time I've ever been treated like this in 6 years of banking with them, otherwise I would close my accounts and go elsewhere.

• A

  Aaron Anderson
  3

  Great customer service but the 9 to 3 hours really don't do it for me. I can't hardly deposit a check

• O

  Olalekan Gbenro
  4

  Great staff, always helpful and no delay in the banking hall. Will recommend to anybody.

• A

  Alex Chambers
  1

  Lazy, incompetent & try to decide when I can spend my own money. Absolutely not