Priority One Credit Union - Los Angeles S Central Ave, Los Angeles

Priority One Credit Union - Los Angeles Reviews

• R

  Romance Douglass
  1

  Even with good credit they don’t show any kinda remorse for your financial situations, they are not willing to help you in any kinda way they just about the same as any other bank useless . I guess you have to be one of those super top tier big money maker to get any kind of help. They have no problem given out your personal information to who ever no confidentiality

  Response from the owner

  Thank you for your review and I apologize for your experience during your current financial situation. I will pass your comments to the appropriate department.

• K

  Kae Park
  5

  Always all staffs make me happy :)) Especially today S*** n Je*** snd mgr. All my problems clear.♥

  Response from the owner

  Thank you Kae, I will be sure to pass along your compliments to the branch!

• D

  Dory A
  5

  My experience over the last 30+ years has been pleasant, no bank is perfect, I've had bad service from many of the major financial institutions. I chose to stay with Priority One because they have a friendly staff, good customer service (phone) and when it came to financing my car they could not be beat. Thanks Priority One!

• A

  Antoinette Brown
  2

  It’s something fishy about this credit union! Myself and a couple of my co-workers have had fraud happen on our accounts and nothing is being done about it! It’s a inside job someone taking money out of people accounts at places people never been before and they want you to feel out a police report and wait 7 to 10 business days to get it back! How and why when someone is stealing money that people work hard for. When you filling out a police report isn’t someone suppose to INVESTIGATE what happen? People work hard day in and out for the money for someone inside Priority One to just take it with no problems! Someone NEEDS TO BE FIRED AND PUT IN JAIL! I hope something is done about this situation or there will be business lost 💯. Don’t just ignore what’s being done. Fix it. It happened to me Not once but TWICE! Someone is stealing money and it’s needs to be fixed ASAP!

  Response from the owner

  Hi Antoinette, thank you for your comments. I encourage you to please speak with a supervisor or manager and we can further explain the purpose of a police report and what is being done with fraud claims. Protecting your hard-earned money is important to us and we take fraud claims and investigations very serious. Please call us or come by one of our branches at your earliest convenience.

• C

  Carolyn Murphy
  4

  Robert made my car loan experience a breeze. All I had to do was fill out a short and simple online form, then just emailed Robert once I got the car. He took care of everything within a day. This was a least hassle ever for any kind of loan ! Thanks Robert.

  Response from the owner

  Hi Carolyn, thank you for your rating and review. I will pass your comments to the branch manager.

• s

  steve alvarado
  1

  If there can be a "0" start option that would be my option. I went to priority one credit union with the intent to refinance my truck with a lower the interest rate. After getting my credit score (700+) The interest rate I was offered was 2.4% by Ms. Steinburg. My previous rate was 3.22%. Ones i had signed the documents via email, a week later i saw in my account my interest rate was 4.20%. I spoke with the manager at the South LA branch and was told "sorry, there is nothing I can do about it now". Who would ever want to refinance for a higher interest rate ? I've sent multiple emails to cooperate and never have i received a response back.

  Response from the owner

  Thank you for your review Steve, we will pass your comments to the appropriate department.

• S

  Sylvia M
  1

  Beware of the new tellers...... I came in for a cashier's check and it took over 40 mins. Salvador did the transaction ober 5 times til it went ober my daily limit and walked oit woth nothing. Then he had the nerve to accidentally pit my funds in another person's account. The mamager and the other tellers had to help set my account right and was late for my appointment then still didnt get my business taken care of😡😡😩😫😠

  Response from the owner

  Hi, we are sorry that your experience was below par. We strive to offer great service to members and shared branchers. We will review this situation to ensure a better experience on your next visit. Thank you for your continued business and membership.

• m

  martin vasquez
  1

  I'm always having card problems with this bank they block my card for no reason every year its the same problem I think I'm done with this bank I've had enough and it always happens in the weekend so what am I supposed to do stay at home be hungry beg for food and money when I have money in the bank im so done . This bank has embarrassed me for the last time.

• K

  Kevin Thompson
  1

  I was charged for debit card on Aug 12th 2019 I never recieved the card after several trips to the bank on 7001 s. Central they decided to order a new card which was on Sept 3rd 2019 after 2 weeks and still no card I drive back to the bank and they tell me the card was order on Sept 12th 2019 a whole 9 days later after I was there on Sept 3rd, despite off all that it is now Oct 2nd and I still have not recieved my new debit card at this point I don't know who to contact. THIS IS RIDICULOUS Sent from Yahoo Mail on Android

  Response from the owner

  Good morning Kevin, I will follow up on this today with a branch manager and will let you know more information today. Thank you for your patience.

• K

  Kenia F
  1

  This place needs a lot of improvement. You need to retrain your employees. It seems like you are buying reviews. You skipped us over and moved to next person. How can you treat customers so poorly ??? Please make changes so people can actually get the help they need !! Rude !!!! Updated: after this response sound like a robot !! Wow really going to pass to the manager. No fix it !!!

  Response from the owner

  Hi Kenia, thank you for your review. I hope you were able to perform your transactions in a timely manner. We strive to provide a great experience to all guest. I can assure you we would never "skip" a member or Shared Branch guest. I will pass your comments to the Branch Manager and learn from this experience.