Premier Bank E High St, Hicksville

Premier Bank Reviews

• R

  Rolo nonya
  1

  This bank came highly recommended by a friend and someone I work with, so I decided to open an account 2 weeks ago as a "tester", needless to say it hasn't even been a month and we are on strike 3, they told me checks drawn off their bank would clear same day, that was a lie, then the deposit was declined on a minor technicality, and now I have to travel home costing me a days work (the value of the check) to get the original check and deposit it in my other bank to get my money. Thank you but ill keep my personal and business checking with Chase.

  Response from the owner

  We care about our customers and look forward to a continued positive banking relationship. I shared your concerns with our management team. A manager would like to reach out to you directly to address your concerns. Could you please contact us at [email protected] or call our team at 1-877-367-8178 to give us your contact information?

• Z

  Zombie Queen
  1

  If I could give zero stars I would. This bank is the WORST! I had a small debt to this bank because I was unemployed and they refused to put a hold on my account until I got a new job and there was something that kept taking money out of my account and I couldn't figure out what and the bank refused to tell me so I could stop it. I paid the debt off last month and closed my account only to get a letter in the mail today saying that I still owed them the amount I paid off and that they were going to send me to collections. Now I have to find a lawyer because I REFUSE to pay that debt twice. If you bank with this bank I suggest you leave and find a new bank before they screw you too.

  Response from the owner

  We care about our customers and look forward to a continued positive banking relationship. I shared your concerns with our management team. Melissa Shull, Branch Manager of our Hicksville Office would like the opportunity to investigate your feedback further. Could you please contact her at [email protected] or call her at 419-518-2813. She’ll gladly work with you to resolve any issues as quickly as possible.

• G

  Gary Thatcher II
  5

  on several occasions now I have had some one try to use my debit card without me knowing about it and every time First Federal Bank caught it and stopped payment each time called me to verify if it was me or not and never did I have to worry about paying for it. this service is amazing to me and I love being a First Federal Bank member. the people are super nice and pleasant to deal with every time.

  Response from the owner

  Hi Gary, Thank you for leaving us a 5-star review! We are thrilled to hear that our team was able to help you through uncertainty while delivering excellent customer service. Your kind marks will be shared with our teams.

• K

  Kelly T
  1

  First time at this branch and theTeller was very rude to me, not friendly at all!

  Response from the owner

  Hi Kelly, we’re sorry your experience didn’t match your expectations. We want every customer to have a positive experience. We will ask a manager to call you to discuss and hopefully resolve this issue for you.

• S

  Samantha Schomburg
  1

  Talk poorly about their customers for asking for help.

  Response from the owner

  Hi Samantha, we care about our customers and want you to have excellent service every time. We apologize that your experience did not reflect that. We will ask a manager to call you to discuss and hopefully resolve this issue for you.