Premier Bank E Main St, Montpelier

Premier Bank Reviews

• J

  Jimmy Stalanski
  1

  Stopped by Premier last Friday to open a checking account. They had a little more than 30 minutes till closing, but teller tells me that there's not enough time to set up an account. So I go back today (Tuesday) with over an hour till their closing time. I was again turned away, was told I'd need to make an appointment. So, I went across the street to their competition and set up a checking account in about 20 minutes. The lady even stayed over 5 minutes to help. Piss poor customer service, Premier! I wish I could transfer my home loan to another bank.

  Response from the owner

  Hi Jimmy, we pride ourselves in providing excellent customer service and we apologize that your experience did not reflect that. I shared your concerns with our management team. Can you please contact Tammy Chmielewski, Branch Manager of our Montpelier Office at [email protected] or 567-239-4956 to discuss and hopefully resolve this issue for you.

• M

  Micheal Schmitt
  1

  First time we closed on our home when it was First Federal Bank, we had a pleasant experience. Now during a refinance after it turned to Premier Bank, not the same experience. They pulled an extra mortgage payment out of my checking account 6 days after closing and paying the home off. It's now been 9 days since they took the money out and have told me they wont be mailing me a refund check to fix their mistake until February 16th! With how the mail is currently, I might not have the money back in my account for a month after they took it! What if I needed that money to cover bills, food, gas? They took it. Would NOT transfer it back to my checking but demanding they must mail a check, weeks after it was taken. Absolutely the worst banking experience of my life. I don't ever leave reviews or broadcast negative experiences but this is not RIGHT! I am absolutely disgusted with how this is being handled!

  Response from the owner

  Hi Michael, we pride ourselves in providing excellent customer service and we apologize that your experience did not reflect that. I shared your concerns with our management team. A manager from our Loan Servicing Department will be reaching out to you directly to discuss and hopefully resolve this issue for you.

• j

  jacob alemdar
  5

  Great bank and makes you feel at home. I have such a great experience every time I walk in to my bank thanks all that make it possible