Premier Bank Allentown Rd, Lima

Premier Bank Reviews

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  Paul Griffith
  5

  First Federal Bank was very easy to work with, both on our mortgage and our HELOC. We've had a couple of mortgages with them and they've worked as expected. At one point our mortgage was going to go up because the escrow was getting low. We added some money to the escrow and kept our payment low because they informed well in advance about this situation. They have always been very helpful when I called with questions.

• S

  Stacy Glenn
  1

  I have had some issues with some of the employees at this bank and Ottawa being very races and there is absolutely no reason for it what so ever. I thought it was a great bank at first but the more I communicate with them the more it happens. Not to mention when a secret shopper went in and did her job she found that they didn’t even speak to black people upon arrival let alone be friendly. It was as if there was no body standing there at all until she approached the counter. Bankers to me are leaders and leaders lead not come up the rear. It’s all on record.

  Response from the owner

  Hello Stacy, First Federal Bank takes any allegation of discrimination very seriously. As a result, your concerns were escalated to our Compliance Department in order to investigate your complaint and respond to your concerns quickly as possible. Our team will be reaching out to you to discuss further.

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  paul boyed
  5

  Great service in side or out and always willing to take care of your banking in a friendly and professional manner. Great cheking, savings and a lot of other options. Give them a try or call and talk to them. I use First federal bank on Allentown road.

  Response from the owner

  Thank you so much for the positive rating and for banking with us, Paul! We want to be your trusted advisor and will continue to work hard to exceed your expectations.

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  Mallory Elling
  5

  This has been my only bank, ever! I have my account still from when I was 14 years old. Always friendly and helpful. I love the online bill pay, and mobile app, makes banking so much easier!!!

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  Andrea Herman
  5

  This has been my bank for years. Great customer service and meets my banking needs! You cannot go wrong with this bank.