Premier America Credit Union Simi Town Center Way, Simi Valley

Premier America Credit Union Reviews

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  Matt Gullage
  5

  We went to the banks Town Center branch in Simi Valley on Saturday and received terrific customer service by Victor. He very patiently assisted us with some online banking issues my Mom was having. Another associate supervisor was also quick to assist as well. I wish had gotten her name as well Together they made a trip to the bank my Mom was dreading into a good day. Thanks Again-Matt G

  Response from the owner

  Hi Matt - thanks for sharing your feedback! Our whole purpose is to provide great service to members like your mom, and we're glad to hear that Victor, and other members of the branch team made things easy. We appreciate your mom's membership, and the opportunity to serve her banking needs. Have a great day!

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  Linda Arroyo
  5

  Customer service is superb. Always friendly. Answers all my questions and at times suggested things about my accounts. I am 2 hours away but I would never change from this credit union.

  Response from the owner

  Hi Linda, thank you for sharing your feedback. We are so happy to hear about your experience at our Simi Valley Town Center Branch. We appreciate the opportunity to serve your banking needs and thank you for being a valued member. Have a great day!

• M

  My Conscious Mind 503
  1

  They take advantage of peoples needs...adding fees that then are taken off log after being paid and never shown again.... And after that they cancelled the card.. they always want more money 🙂 ✌️ its a good bank its just sad to see that we gotta agree to their terms and people with little power which they can use to help only use it to benefit their pockets...

  Response from the owner

  Hello - thank you for your feedback. We're sorry to hear you've had a negative experience related to any fees that have been charged to your account. As a member-owned financial institution, we do our best to limit, and even eliminate fees to help members keep more of their hard-earned money. Please DM your contact information so a Member Service Representative may contact you to learn more about your experience, and how we can make it right. Thanks, and have a great day!

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  Daniel Sherer
  5

  Easy location to get to and I seldom have to wait.

  Response from the owner

  Hi Daniel - thank you for your feedback and your membership! We're glad you're enjoying the service the branch has to offer. We appreciate the opportunity to serve your banking needs. Have a great day!