Ponce Bank, 170th Street E 170th St, Bronx

Ponce Bank, 170th Street Reviews

• M

  Mike Lopez
  1

  Horrible do not bank here they are absolutely horrible. The most Inconvenient bank ever in the history of banks A lady name Maria just service me and she literally made me wanna close my account on the spot and I’ve been banking with them for over 15 years no exaggeration. they charge a $10 fee if you lose your debit card then if you’re unable to match the signature exactly perfectly they’ll tell you that it’s fraud and you’re not the person that you say you are.And God for bid they return any fee if you get a fraudulent transaction or fraud on your account it’s impossible to get money back from this bank. Horrible do not bank here ever

  Response from the owner

  Hi Mike, We appreciate you sharing your feelings and are sorry to hear you feel frustrated with your recent visit to our 170th Street Ponce Bank branch. We'd like to fix this! Since the safety and security of your account is our priority, Ponce Bank takes identity verification very seriously. Most customers feel grateful for signature verification as they understand it’s part of keeping your funds secure. We’re happy to set up a meeting with you to review your account together to see if your banking experience may benefit from any updates. We can also spend time reviewing any charges your feel to be fraudulent. We take great pride in working with our customers, both new and long-time ones like yourself! If you'd like to schedule a phone call, please email us at [email protected]. Or, you can always come to the branch and chat in person. After all, we are your neighbors :) We wish you the best, Mike, and look forward to making your banking experience more joyful.

• F

  Flexaholik Z
  1

  Do not bank here horrible everybody has an attitude not helpful. Not the manager not the staff. You ask him questions they don’t have answers for you. They give you a hard time for everything. This branch it’s probably their worst branch. I will never bank here again

  Response from the owner

  We thank you for sharing your experience and are sorry to hear your disappointment. Our team at the 170th Street Ponce Bank branch takes pride in working with their customers and would be happy to meet with you to discuss how they can better assist you. They can also use that time to answer any questions you have. Please email us at [email protected] and we’ll schedule some time together. Looking forward to it!

• v

  vicente Batista
  4

  Very good service, knowledgeable and friendly staff

  Response from the owner

  vicente, thank you for your 4-star review! We're happy to hear you're having a great experience with Ponce Bank!

• j

  jay tabago
  1

  Please please people I’m begging you to check banker credibly before open or have any relation with this bank. Customer service is horrible and myself as a person I don’t true any representative with my personal information. Don’t true anyone specially this bank

• E

  Eddie Sanchez
  5

  Great customer service.very hopeful and happy people

• N

  Nestor Acosta
  5

  Very good bank and excellent attention from its employees, I recommend it.

• W

  Wilson Echavarria
  5

  Excellent. The staff is very personable.