PNC Bank 20th St, Birmingham

PNC Bank Reviews

• L

  Lynaye C
  1

  By far the WORST bank I have ever encountered. And I thought Bank of America was the worst. Customer Service is a total joke and calls are routed to Columbia where they read scripts and prompts to you. I challenge you to ask your representative where they are located. It will take a few tries but eventually you will get the answer. Just imagine if your inquiry required half a thought. And on that note, I wish you the best of luck.

• J

  Jeremy Knighton
  1

  If there was an option for zero stars I would give it. This is the absolute worst bank I have ever had to deal with. My bank was bought by BBVA Compass and the link they sent me in the email does not let me access my account. When I enter the relevant details required it gives me an error message “Information entered does not match information on file.” This is not even remotely possible and is quite irritating. If I try another way to access my account by entering my old account numbers I get the same result. If I call the customer service line I can put in my old account number and code and am able to get a balance for my account but that is all the information I can get. When I call the customer service line and try to talk to a human there is an error and I get disconnected. This transition to this bank has been a horrible experience that looks like it had no forethought at all. You would think that they would have at least attempted to test it out with a small group at first to work out the bugs but I guess that would have just been too good of an idea. As soon as I am able to access my account I will be closing it to go to a better bank.

• C

  Cristal Veech
  1

  I trusted this bank to take automatic pay out of my account on the due date we have set. EVEN WITH A TRACKING NUMBER they still didn't set the date. The lady's name is Barath that " set the tracking number and due date" and didn't do it! now i am -$300 on my checking account! This is breach of contract and they will be hearing from my lawyer! I have now stopped automatic pay because i cannot trust THEM to do it on the correct date or even update my account! THANK YOU CHASE BANK FOR HELPING ME FIX BBVA COMPASS BANKS PROBLEM!

• l

  la osborne
  1

  this bank is stealing from its customers and giving them the run around to continue holding funds. Their departments can't be reached for problem solutions or suspicious activity regarding their clients accounts and credit cards.

• s

  sonya spears
  1

  My Mother is a senior citizen. Currently, I am responsible for her financial obligations. Unfortunately her primary account is with BBVA Compass bank. Poor customer service, for example, when calling about an online "Bill Payment" through the bank my first attempt resulted in 2 customer service reps transferring me and disconnecting . Once I did speak to a rep they were very friendly BUT the reasons I was given as to why the bill was not paid and what I had to do get the utilities paid as well as resolving late fees was not acceptable.

• R

  Richard Nelson
  1

  Horrible!!! Stay away from them!!! BBVA sent my wife a credit card solicitation. They proposed an interest rate of up to 30.49%. As a result, we wrote BBVA and demanded that they remove her name from their mailing list and never contact us again. But, another solicitation came in this morning's mail. Horrible bank. NEVER do business with them.

• M

  Michelle Turner
  1

  I'm a disabled veteran who has had to sleep outside due to this Bank from sending my money. I was in a DV Saturday night and was thrown into the street with only my id. I called all Monday and again this morning about why they won't let me wire my money under these serious and dangerous situation. Again they claim they either won't try and help or better yet do whatever you got to do... They refused to get me in touch with corporate and wish me luck out side.... I will never ever refer anyone to this Bank.... They rather hold my money then wire it so I don't have to sleep outside. What kinda bank is that????!!!

• D

  Dalton Gleghorn
  1

  Worse customer service than AT&T or any other company you can think of with awful customer service. Rarely pick up the phones and when a teller does, they absolutely blank when talking to a customer and forget what they are talking about

• J

  Joe Phillips
  1

  There can not be a worse bank. When you hang up on your own branch manager as well as customers. When you say you will be contacted in 24 to 48 hours and weeks go by. You should be closed. No own should trust you with their money

• J

  Jacoby Frailey
  1

  I don't think I have ever been treated this badly anywhere else. I tried numerous times to contact the bank and resolve my problems, but instead I got very unhelpful representatives. They hung up on me several times and one even yelled at me over the phone and told me "good luck with getting that fixed". After he yelled at me over the phone, I told him I wanted to speak to his supervisor and he said "That will never happen" and then hung up the phone. Unbelievable!!!