Planters First Bank - Hawkinsville Drive In Broad St, Hawkinsville

Planters First Bank - Hawkinsville Drive In Reviews

• H

  Hannah Fletcher
  1

  I was very disappointed when I went through Hawkinsville on my way out of town. My husband and I have been long term customers of PFB and decided to stop in since this branch was on our way. There was no signage on the front locked front door saying they were drive thru only facility. We were in a truck and towing a trailer that would not fit in their narrow drive thru. I had walked around to the drive thru to ask if I could deposit money there instead of my usual facility. The truck was parked where she could see but instead to every question I asked, she said “you’ll have to drive through.” I understand there are certain rules and procedures for safety concerns but I was extremely disappointed in how this matter was handled. While I love the branch in my hometown, I will not be stopping here again.

  Response from the owner

  Planters First Bank would like to apologize for your negative experience at one of our locations. Your feedback is greatly appreciated; one of our banking team members will be contacting you to learn more about your specific situation. Planters First Bank looks forward to working towards earning back your business and trust.

• D

  Denise Baggett
  5

  Great customer service! Friendly, helpful hometown bank

  Response from the owner

  Dear Denise, thanks for leaving us such an excellent review. We are thrilled that you loved your experience with Planters First Bank. We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. So thanks for your review and we look forward to seeing you again.