Planet Home Lending, LLC - Shreveport Fern Ave, Shreveport

Planet Home Lending, LLC - Shreveport Reviews

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  Leah Cruthis
  1

  Please do not use this mortgage company. Heaven forbid you should have a loss on your home, they are incredibly slow at processing anything. Many of their employees have provided frankly inaccurate information and errors on their part have caused weeks to months delay, costing us THOUSANDS of additional dollars on top of the loss of our home. While their customer service prior to this (as a general customer) was acceptable, their loss department has zero concern for you. You are just another piece of paper in their pile and the fact that their error costs you weeks in the repair process does not matter to anyone. Trying to get a supervisor to help remedy the problem is virtually impossible.

  Response from the owner

  Thank you for taking the time to share your experience. We strive to provide excellent customer service, and it sounds like we may have failed to live up to that. The phone number to call for an update on a loss claim check is 877-634-0988. Please reach out to us at [email protected] you need additional assistance after speaking to them. Thanks again for letting us know about your issue.

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  Mimi J
  5

  This was my first time doing any of this.I was scared, frustrated, and very unsure at first . Alishea was up front very honest and let me know it would be fine. Most of all her honesty and consistency that helped me get through all it the most. Very nice and profesional. Explained everything! She is the best! Thank you so much!!! Now I have my forever home!!! 💕All Thanks to God for Alishea Pipkin at Planet Lending !

  Response from the owner

  We appreciate you taking the time to share your experience. Your recommendation to others is a high compliment. Thank you for being a Planet customer!

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  steven moore
  1

  This lending company is either nefarious or wholly inept at preforming the most simple tasks. I’ve been attempting to get basic information to sell a home and their customer service representatives are next to useless and contradictory to the point of complacency. They clearly have horrible communication within the company and are not able to send a simple email or fax without requiring a two week wait period just to send the email the same day to the wrong email address and then say that they can’t send it again to the correct one due to a process that it has to go through that was either not in place the previous day or was newly discovered when they had to send the information to an actual title company. They’re suspicious and backwards in their dealing. I’d go anywhere else. I’ve literally never written a internet review before but I’ve had such a horrible experience that it drove me to post this.

  Response from the owner

  We appreciate you bringing this to our attention. It truly is our goal to provide exceptional service to our customers and will take this opportunity to provide additional training to our representatives. We definitely want to make sure you get the help you need, so please send your contact information to [email protected] one of the escalation specialists will make sure you are connected to someone that can help you.

• K

  Kendrick Jackson
  5

  She is really great to work with. Knowledgeable and a great communicator. I honestly never had a concern thru the whole process. My wife and I are both very happy with how everything turned out and were able to get the exact home we were looking for with an awesome interest rate that she found for us.

• D

  Devoria Pierce
  5

  Tenesha was extremely helpful throughout the whole process. She made my home buying experience quite pleasant. I appreciate your patience and dedication Tenesha and I would highly recommend you to my friends and family. Thank you for everything.

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  ShineBoyTv
  5

  My experience with PHL was nothing short of amazing. The process was super quick. Alishea and her team was there anytime to answer any questions I had. Would definitely recommend using this lender.

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  Godzilla 2014
  5

  Made our home buying process a breeze and stress-free. Communication , professionalism, and courteous was always shown throughout the process. The whole team is GOD sent. We can’t seem to think this team enough for making our dream come true. I know everyone situation may be different but you can rest assured that they will let you know EVERYTHING and they will help you get to where you need to be. I wouldn’t recommend anyone else but Planet Home Lending. The company should be proud to have Mrs Thedora Coleman apart of it!!!

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  LeAndre Gipson
  5

  the service was extraordinary!! They were very friendly, professional and always on time. All questions got answered in a timely matter along with getting other helpful information you needed as well. I strongly recommend their services and will be referring them to my friends and family in the future. Mrs. Pipkin and her staff are phenomenal!!!

• D

  Duane' Keaton
  5

  Working with Tenesha was great. As a VA loan buyer, she walked me through everything and made me feel very comfortable and appreciated. She was professional, helpful and worked hard to get me approved with minimum wait time. I would highly, highly recommend Tenesha to anyone!!!!!!

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  Monya Turner
  5

  This company & lender was referred to me by a coworker. Alishea was VERY helpful & patient from our first conversation. Her knowledge helped me to understand what to expect throughout the homebuying process. I had countless questions & she was always available to answer. She made it less stressful & comfortable for me. Thank you Planet Home Lending & Alishea Pipkin!!