Pioneer Community Bank Robert C Byrd Dr, Sophia

Pioneer Community Bank Reviews

• U

  Unknown Name
  1

  Pioneer Community bank claim to be for the liitle man. I believe that is the worst slogan for this bank. There are too many reasons why this bank isn't providing good quality service to customers. I DO NOT recommend anyone going through this bank. Not even for a couch loan!

• j

  john rife
  1

  Terrible policies make it impossible to do any real banking. The app works about 10% of the time. No ATM deposits. No certified checks without check holder on account. Endorsed and in person consent with photo ID is not enough for this bank. Will be switching won't be going back. Even though chase robbed me at least I could get business done through them.

• K

  Kelli Winters
  1

  I started a savings account at this bank in July 2017, as policy I was charged $1.00 to have a PIN number associated with my bank card mailed to my home. After a month of not receiving the PIN number I went to the bank and asked why. The teller was unsure but said she could order me another pin but would have to charge me $1.00. I said fine and thought that would be the end of it. By Sept when I had still not received a PIN number I went back to the bank and got the same answer, no one knew why I hadn’t gotten a PIN number but they happily charged me another $1.00 to send out for another one. November rolled around and guess what? Still no PIN number. I went to the bank and closed my account. The teller who closed my account was more than happy to assist me. She never bothered to ask why I was closing my account or if there was any problems that was causing me to close my account. This is the worst bank I have ever dealt with in my life!

  Response from the owner

  Hi Kelli, I hate to see that you had this experience. I already have my team looking into why you never received a PIN number to ensure this doesn't happen to anyone else. Words can't express how sad it makes me to see customers have an experience like this, but we will improve and strive to be better. I appreciate the time you had with us, and as we improve, we hope to have you as a customer again.

• M

  Melissa Taylor
  5

  Wonderful bank with wonderful people! I have been with them for 10 plus years and have no plans of going anywhere else!

• r

  randy mullins
  5

  Fantastic local bank with very personalized service. Have been banking here for 20 years and they take great care of all your banking needs

• M

  Michael J Wyco (Uncle Monkey)
  5

  Outstanding services for,16 years with this bank they care as much about my money as i do,they have always solved and problems i have had financial wise with just a visit or phone call.

• A

  Anon WV
  5

  Great place to get a loan, most banks around Beckley have outlandish expectations to get loans for folks in this economy, it's nice to have at least one last bank that see's you as a person and not a $ sign

• D

  Donald Reed
  5

  Excellent Bank - true community bank in the coalfields of WV.