Peoples Bank W A St, Newton

Peoples Bank Reviews

• R

  Roger Lee
  1

  I’ve been a customer with peoples for over 20 years until yesterday. They changed one of my accounts to a fee based account unbeknownst to me. I keep a high balance so they could just switch the account to a non fee based account which they did after I challenged a $29!charge. They refused to credit my account the $29. The rep said they could not call customers for this change and then charge because they had too many customers. Well they have one less now. Really unbelievable after all these years of relationship. The bank manger would not even talk to me over this issue.

• S

  S P
  1

  If your thinking about opening an account with this company, believe the negative reviews and RECONSIDER. They will treat you seemingly Ok when you're making a deposit into their bank. However any other routine business needs, it's an inconvenience. Called the Newton branch today about Notary services. Becky who clearly needs to be retrained in customer service, told me I would need to come when I'm not disrupting anyone's lunch. Then, I spoke to Sky who wasn't interested in helping anyone either. Both were quite rude and unprofessional. This branch is the WORST overall when it comes to customer service, period. If I don't close all of my accounts first, I'll definitely drive to the Conover branch for any banking needs. They at least have an interest in helping customers.

• B

  Brian Dyer
  1

  Very disappointed with this bank. Too many fees and outdated ways (mobile app).Unfortunately after finding out today that I’m being charged fees to use my business account debit card and to deposit money in said account I will have to find another bank to do business with.

• H

  Holli Gilbert
  1

  This bank is a complete joke. Save your self the trouble and choose a different bank. Poor communication and terrible customer service.

  Response from the owner

  Hi, Holli. We're sorry you have not had the exceptional experience that we strive to provide for our customers. We'd like to learn more about what we could have done better. If you would be willing to share your concerns, please call our Customer Service Center at 877-802-1212 or 828-466-1765.

• G

  GK
  1

  Anyone who has ever used any of Peoples Bank ATM's will agree that they have the slowest ATM system of any Bank in the world! I hate people's Bank ATM's they're and you will too if you ever have a chance to use one!! RIDICULOUS?!

  Response from the owner

  Hi, Greg. We are very sorry for your poor experience with our ATMs, this is not the service we strive to provide to our customers. We do appreciate your feedback and your concern has been shared with our internal teams.

• K

  Karen Tonks
  5

  People's Bank truly is about their People. If you want a personal and outstanding customer service experience, bank there!

• B

  Brandy Resendiz
  5

  Very nice and friendly people not to crazy about some of the new people.